Food & Beverage - Manager
About The Position
The Coffee Café Manager is responsible for the overall supervision, direction, performance, and leadership of the coffee café operation within a high-volume hotel restaurant environment. This role serves as the in-house subject matter expert on espresso and coffee beverage preparation, and exercises independent judgment in managing employees, ensuring consistent product quality, efficient service, and an elevated guest experience. The Coffee Café Manager provides technical training and guidance to café staff, supports café and beverage operations, and assists with guest flow and large party coordination for Fuego reservations. This position is a management role responsible for assigning, directing, and evaluating staff and making personnel recommendations. This position is focused on hands-on leadership and operational excellence in the café.
Requirements
- Minimum 2 years of experience as a Lead barista in a supervisory or management role with a strong understanding of coffee preparation and beverage recipes.
- Ability to lead and motivate a team, manage conflicts, and create a positive work environment.
- Excellent verbal and written communication skills to interact effectively with customers and staff.
- Strong attention to detail to ensure product quality and adhere to standards
Responsibilities
- Oversee daily coffee café operations with a focus on espresso quality, beverage consistency, and service efficiency
- Serve as the technical expert in espresso preparation, including dialing in grinders, extraction standards, and beverage execution
- Maintain and uphold recipe standards for all coffee and specialty beverages
- Ensure proper maintenance, cleanliness, and operation of all coffee equipment
- Provide hands-on training and ongoing coaching to baristas on coffee preparation and service standards
- Support onboarding and development of new café team members
- Reinforce speed, quality, and consistency standards during service
- Lead by example in a fast-paced, high-volume service environment
- Assign and direct the work of café staff and determine staffing levels and schedules
- Coach, counsel, and discipline café staff with an emphasis on accountability for performance
- Deliver friendly, attentive, and efficient guest service in the coffee café
- Resolve guest service issues with professionalism and urgency
- Create a welcoming and high-quality café experience consistent with hotel standards
- Ensure café staff is upholding excellent guest service
- Support café sales performance, cost control, budgeting, and waste reduction efforts
- Assist with inventory monitoring and ordering of coffee-related products
- Coordinate with management on café staffing needs and service flow
- Participate in recruiting, hiring, and interviewing candidates to work in the café.
- Support reservations and coordination for larger parties in Fuego as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
