Code Compliance Permitting Coordinator- Neighborhood Services Dept.

City of Port St. Lucie•Port St. Lucie FL 34984, FL

3d•Hybrid

About The Position

Responsible for coordinating, reviewing, processing, and issuing permits administered by the Code Compliance Division. This position serves as the primary point of contact for permit-related inquiries, ensures compliance with applicable City ordinances, policies, and regulatory requirements, and provides technical and administrative support to Code Compliance operations. The role requires strong customer service skills, attention to detail, and the ability to coordinate with internal departments and external agencies to ensure efficient and legally compliant permitting processes. This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
Two (2) years of relevant work experience with a combination of customer service, data management, clerical, and/ or permitting related experience required.
Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
Ability to focus on the positive in every situation.
Ability to stay centered when challenged.
Ability to model respect for individuals, teams, and the organization.
Ability to establish and maintain the trust and confidence of the department and public.
Knowledge of business English, spelling, and punctuation, in order to prepare documents and compose letters, etc.
Working knowledge of general office software such as Word, Excel and PDF as well as willingness to learn other software tools available.
Knowledge of City’s geography, road network, and proximate incorporated areas.
Ability to work primarily independently, unsupervised, as well as in a group setting.
Ability to communicate effectively in writing, orally, and mathematical skills.
Knowledge of City's policies, procedures, and practices.
Knowledge of the City’s Code of Ordinances.
Working knowledge of office equipment including computers, fax machine, phone system and software programs.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to access, input, and retrieve information from a computer.
Ability to analyze a variety of administrative problems and to make sound recommendations.
Ability to multi-task.
Ability to coordinate and communicate with departments, citizens, and vendors.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.

Nice To Haves

Graduation from an accredited college or university with an Associate’s Degree in Public Administration or a related field preferred.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.

Responsibilities

Keeps the mission, vision and values of the City of Port St. Lucie and Neighborhood Services Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
Manages all programs requiring permitting through the Code Compliance Division including but not limited to Temporary Outdoor Sales/Events, Community Residential Homes, Vacant Property Registration, etc.
Reviews, processes, provides City recommendations, and issues all Division permits.
Provides customer service to applicants and provides them with necessary guidance for submitting permit applications with the Division.
Utilizes in-house Code Compliance software and additional software programs to perform proper electronic case management for all Division permitting.
Processes all payments and executes all financial duties for permits issued by the Division.
Reviews all Department policies, Department standard operating procedures, and City ordinances related to permits issued by the Division to ensure efficiency.
Serves as the liaison between the Division, relevant City Departments, as well as local and state entities to ensure the permitting process is in accordance with all policies, ordinances, laws, and public safety.
Works with Code Compliance staff, and in some instances may be required to perform on-site inspections.
Provides backup administrative support for the Special Magistrate process, including assistance with documentation, scheduling, and record management as assigned.
Other duties as may be assigned.