Cocktail Server - Avenue Sky Lounge New York

Tao Group Hospitality•New York, NY

3d•Onsite

About The Position

Cocktail Server - Avenue Sky Lounge New York. This role involves actively taking orders, conducting full and complete beverage and food service, and monitoring guests’ lounge/bar experience. The server will interact with guests, team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. The position requires anticipating and accommodating all needs of the guests, providing professional and exceptional service, presenting menus, answering questions, and making suggestions for all beverage and food items. The server must inform guests of food and beverage specials, solicit allergy or dietary restrictions, and accurately enter all orders into the POS system. Ensuring the delivery of all food and beverage to guests, maintaining general cleanliness of assigned stations and the venue, and reporting all breakage and damage of equipment or furniture immediately to management are key responsibilities. The role also includes following supervisor’s instructions, communicating with and supporting co-workers, and being a team player. Possessing in-depth knowledge of all food and beverage menus and the company, serving beverages in accordance with state regulations and alcohol awareness training standards, and following proper procedures for bottle service and cash/payment card handling are essential. Compliance with Department of Health and company sanitation standards, accurately completing end-of-shift financial procedures, and communicating guest needs to support staff, managers, and chefs are also required. The role involves proper setup of cocktail lounge/bar and side stations, performing side-work, and completing opening/closing procedures, including ensuring furniture is clean, setting tables, and stocking side-stations. Attending and participating in daily pre-service meetings and training sessions is also part of the role. Learning by listening, observing, and sharing knowledge, leading by example, and portraying a positive and professional attitude are expected. Demonstrating knowledge of Tao Group Hospitality, its partners, and supporting hotel environments, working as part of a team, and assisting with additional tasks as assigned are also key aspects of the position.

Requirements

Previous hospitality experience preferred.
Previous cocktail server or floor server experience preferred.
Experience in a high-volume restaurant/nightclub/lounge.
Ability to write, read, and verbally communicate.
Must have good positive energy throughout the day.
Must be able to print legibly for Team Members, management, and guests to read.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume.
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required.
Exposure to cleaning materials.
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Nice To Haves

Tao Group Hospitality in-venue cocktail server training

Responsibilities

Anticipate and accommodate all needs of the guests.
Provides professional and exceptional service.
Presents menus, answers questions, and makes suggestions for all beverage and food items.
Inform guests of all food and beverage specials, with prices.
Required to solicit any allergy or dietary restrictions from each guest.
Accurately enters all orders into the POS system.
Ensures the delivery of all food and beverage to the guests.
Maintain general cleanliness of assigned stations and the entire venue.
Reports all breakage, and damage of equipment or furniture immediately to management.
Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
Possesses in-depth knowledge of all food and beverage menus and the company.
Serves all beverages in accordance with all state regulations and alcohol awareness training standards.
Follows all company procedures when providing bottle service.
Follows proper cash/payment card procedures.
Complies with Department of Health and company sanitation standards.
Accurately completes all end-of-shift financial procedures.
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including: Ensures all lounge furniture is clean and free of debris, Sets tables with proper settings, Stocks side-stations with prescribed supplies, Completes opening duties as assigned or directed, Completes closing duties as assigned or directed.
Attends and participates in daily pre-service meetings.
Attends and participates in any training sessions or departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all team members.
Assist and/ or complete additional tasks as assigned.