Kitchen+Bar - Cocktail Server

Drury Hotels • Nashville, TN

1d • Onsite

About The Position

Under general supervision, the Cocktail Server works in the Kitchen+Bar in accordance with Company policies and procedures. The position maintains food-preparation and Kitchen+Bar areas in a clean, organized condition while serving and assisting guests. The team member is expected to demonstrate integrity, service, and hospitality, support the Drury culture, and use general knowledge of the hotel, surrounding area, and events to answer questions. The role supports the bartender by serving alcoholic beverages and food but does not prepare, make, or pour alcoholic beverages. Duties of a prep cook or other positions may be performed as needed.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Ability to obtain and maintain certifications required by the Company.
• Ability to understand written and verbal direction in English and speak English clearly.
• Ability to serve a wide variety of drinks in a fast-paced environment.
• Ability to handle money, distinguish currency denominations, and make change.
• Ability to operate relevant machines and equipment, including POS software, dishwashers, and kitchen equipment.
• Excellent customer-service and communication skills, including the ability to work with customers and team members at all levels.
• Ability to handle difficult situations and people diplomatically while maintaining professionalism.
• Ability to support serving alcoholic beverages and food without preparing, making, or pouring alcoholic beverages.
• Ability to clean and maintain assigned areas and move around the bar area effectively.

Nice To Haves

• Completion of two years of college is preferred.

Responsibilities

• Maintain food-preparation and Kitchen+Bar areas in a clean, organized manner.
• Serve and assist guests while providing professional, hospitable customer service.
• Use knowledge of the hotel, local area, and events to answer questions.
• Support the bartender by serving alcoholic beverages and food; do not prepare, make, or pour alcoholic beverages.
• Perform prep-cook or other position duties as needed.
• Handle money, make change, and use office machines in day-to-day activities.
• Operate relevant equipment, including POS cash-register software, dishwashers, and kitchen equipment.
• Clean and maintain assigned areas and move around the bar area effectively.
• Communicate with customers and team members and diplomatically handle difficult situations.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED