Cocktail Server, Zouk Nightclub

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

Model Cocktail Server, Zouk is responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge or pool. This role involves greeting, serving, and interacting with guests courteously and in a timely manner with an upbeat attitude. The server will respond to guest inquiries, requests, concerns, and complaints regarding beverages, and will resolve them in a courteous and respectful manner. Anticipating guest needs and informing them about venues, menus, specials, pricing, and directions is also a key part of the role. The position requires strong knowledge of portion control and product identification, as well as knowledge of food, beverages, and other company functions and services. Recognizing and cultivating regular guests and repeat business is important. The server must maintain line of sight/atmosphere control by circulating through their work area throughout the shift, and organize and prioritize service per appropriate service sequence, ensuring prompt delivery of all beverages. Compliance with all safety and health department procedures and all state and federal liquor laws is mandatory. Additionally, the role includes participation in in-house modeling programs, special casino events, banquet service functions, marketing campaigns, and advertising, performing model/presenter tasks. This includes assisting in the development of promotional plans to increase business levels and sales, posing for pictures as requested by management, appearing in uniform or designated apparel for promotional activities, and participating in marketing, publicity, or media materials. Maintaining social platforms as indicated by management, posting events, communications, and participating in marketing campaigns via social media is also required. The ability to submit guests to the venue's guest list, table reservations, and focus on the development of a personal clientele list is expected. Obtaining and maintaining position-specific licensing is required. The use of a personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc., is also part of the role. Other duties as assigned.

Requirements

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.
• At least one year of customer service experience.
• Proof of eligibility to work in the United States.
• Food Handler Card
• Alcohol Awareness Card
• Nevada Gaming Registration

Nice To Haves

• Working knowledge of POS system (ex: Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Previous experience working in a dayclub and or nightclub.
• Previous experience modeling and beverage presentation.
• Previous experience working in a large, luxury resort setting.

Responsibilities

• Greet, serve, interact and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner.
• Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions.
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
• Organize and prioritize service per appropriate service sequence.
• Prompt delivery of all beverages to appropriate tables and assigned work area(s).
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
• Participate and appear in marketing, publicity or media materials.
• Maintain Social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Benefits

• At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed