Cocktail Server, Casino Service Bar

Fontainebleau Las Vegas•Las Vegas, NV

14h•Onsite

About The Position

A Cocktail Server is responsible for delivering exceptional customer experiences and ensuring guests are served delicious beverages timely and accurately. A warm personality, attention to detail, and ability to anticipate guest needs is vital in creating a welcoming atmosphere and ensuring guests enjoy a memorable and enjoyable cocktail service.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
Previous experience as a cocktail server or in a similar guest-facing role preferred
Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
Familiarity with a variety of cocktails, spirits, and wine selections to provide knowledgeable recommendations to guests
Strong communication skills to interact effectively with guests and members in a fast-paced environment
Willingness to work flexible hours, including evenings, weekends, and holidays, based on the lounge's operational needs
Must meet the legal age requirement for serving alcoholic beverages in your location
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Greet casino guests in a friendly and professional manner, creating a welcoming atmosphere and establishing positive rapport
Take beverage orders accurately and efficiently, ensuring that guest preferences and special requests are noted and adhered to
Prepare and serve a variety of alcoholic and non-alcoholic beverages, ensuring proper specs and garnishes according to established recipes and presentation guidelines. This includes, but is not limited to, Grenadine, Bitters, and other drink additives as required by the recipe
Maintain a thorough understanding of the casino's drink menu, including cocktails, beer, wine, and non-alcoholic options, and provide recommendations to guests based on their preferences
Monitor guests' alcohol consumption and behavior, adhering to responsible service guidelines and promptly notifying management of any concerns
Anticipate guests' needs and respond promptly to requests, ensuring a seamless and enjoyable experience
Maintain a clean and organized section, free from empty glasses and trash
Collaborate with other Members, including bartenders, servers, and casino staff, to ensure smooth operations and a cohesive guest experience
Adhere to all health, safety, and sanitation guidelines, ensuring a clean and safe environment for both guests and staff
Attend mandatory training sessions and meetings to stay updated on casino policies, procedures, and regulations
Participate in promotional events and special activities, promoting casino offerings and enhancing the overall guest experience
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary