Cocktail Server (Part Time)

Hilton Santa Clara•Santa Clara, CA

59d•Onsite

About The Position

The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations. We are looking for a candidate with an open and flexible schedule, capable of working two night shifts and available to assist on event days and the day prior as needed.

Requirements

1 year experience in a high volume bar
CA Food Handler's Card required
RBS Certification required

Responsibilities

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
Performs other duties as required to provide “Can Do” attitude and genuine hospitality
Provides food and beverage service to guests
Sets up lounge tables with clean menus, table tents and candles
Provides guest with overview of menu and beverage choices
Takes guests’ food and beverage order – provides explanation of menu and upsells
Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes
Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Cleans tables, chairs and floor area
Assists Bartender as necessary to meet and exceed the guests’ expectations
Completes all side work assignments
Sets up and maintains appearance of Server areas