Cocktail Server

Buffalo Run Casino & Resort•Miami, OK

2d•Onsite

About The Position

This position is responsible for providing safe, efficient, and courteous beverage services to guests. The Cocktail Server will perform quality work within deadlines with or without direct supervision, interact professionally with team members, customers, and suppliers, and work effectively as a team contributor. They must maintain confidentiality, adhere to all work rules, policies, procedures, and safety standards. The role requires knowledge of alcohol sale and distribution policies, serving various drinks, verifying legal age for alcohol purchases, and becoming knowledgeable of menu items. The server must comply with ABLE Commission Rules and Alcohol Sale & Distribution Procedures, assist in maintaining bar supply inventory, and provide courteous and efficient guest services to ensure high standards of guest satisfaction and safety. Additionally, they need to monitor guests for signs of intoxication, report concerns to the Bartender and Lead Security Officer, and communicate any concerns or guest complaints to the Bar Manager. Familiarity with casino events and promotions is necessary to inform guests accurately. The role also involves accepting payments, operating a point of sale system, securing monies, restocking the bar, complying with tip reporting and Title 31 requirements, and keeping the bar area clean and organized.

Requirements

Must be at least 18 years old.
Requires Oklahoma Liquor License.
Requires Food Handler’s Permit.
Must be able to obtain and maintain the required Gaming License.
Requires problem solving skills, and the ability to communicate effectively.
Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.

Nice To Haves

Prior cocktail service or related experience preferred.

Responsibilities

Serve beer, wines, and other drinks as needed.
Verify legal age (21) of patrons ordering alcohol.
Become knowledgeable of menu items.
Comply with ABLE Commission Rules, and Alcohol Sale & Distribution Procedures.
Assist to ensure sufficient inventory of all bar supplies, and alcohol.
Provide courteous and efficient guest services.
Ensure the highest standards of guest satisfaction and safety.
Monitor the behaviors and actions of guests consuming alcohol and observe for signs of intoxication.
Report all concerns of intoxicated guests to the Bartender and Lead Security Officer on duty.
Communicate all concerns or guest complaints to the Bar Manager.
Become familiar with casino events and promotions in order to accurately inform guests.
Accept payments and operate point of sale system to track orders and record sales.
Secure all monies in a locked bank bag and be responsible to maintain zero balance at the end of shift.
Restock bar as needed and in the absence of the Barback.
Comply with tip reporting procedures and Title 31 requirements.
Keep the bar area clean and organized.
Follow bar tip reporting procedures.