Cocktail Server-HVRW

HOTEL VALENCIA CORP•San Antonio, TX

1d•Onsite

About The Position

The Cocktail Server is responsible for delivering exceptional guest service by providing timely, accurate beverage and light food service in a bar, lounge, library, and terrace setting. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, upscale guest experience. Valencia Hotel Group is an Equal Opportunity Employer and actively seeks a diverse and representative work force.

Requirements

High school or equivalent education required.
TABC and Food Handler’s certificates
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Strong verbal and written communication skills
Handling difficult customers or complaints with professionalism.
Multitasking effectively in a fast-paced environment
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Must be able to complete a checklist every shift.
Must be familiar with cash handling procedures to include proper discounting, Tabit system, bank procedures and tip policies

Nice To Haves

Serving experience preferred

Responsibilities

Greet guests promptly and professionally, creating a warm and engaging atmosphere
Take and accurately input beverage and food orders into the POS system
Serve cocktails, wine, beer, and menu items efficiently and according to service standards
Ensure all orders are rung in before being prepared or delivered
Maintain full knowledge of cocktail menus, spirits, wine, and daily specials
Check back with guests to ensure satisfaction and anticipate additional needs
Process payments accurately and handle cash/credit transactions responsibly
Maintain cleanliness and organization of service areas, tables, and stations
Follow all alcohol service guidelines, including verifying IDs and monitoring guest consumption
Communicate effectively with bartenders and kitchen staff to ensure timely service
Assist with opening, closing, and side work duties as assigned
Maintain knowledge of hotel services and amenities to assist guests with inquiries.
Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
Always maintain a professional and welcoming demeanor to enhance the guest experience.
Ensure bar seating tables are clean, properly set, and ready for service at all times.
Attend in monthly Food and Beverage Meetings.
Participate in ongoing training to stay updated on menu items, service standards, and company policies.
Collaborate with other hotel departments to ensure seamless guest service.
Report any incidents, accidents, or unsafe conditions immediately to management.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
Serve food, alcoholic, and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer