CoC Manager Western Europe and Americas

SGS

10d • Hybrid

About The Position

SGS is the world's leading testing, inspection, and certification company, recognized as the global benchmark for sustainability, quality, and integrity. The CoC (Chain of Custody) Regional Manager for Affiliates in Western Europe and Americas is responsible for quality assurance for audits, technical support for assigned affiliates, and maintaining accreditations. This role supports the development of the CBE timber and paper certification business, primarily FSC/PEFC COC certification and timber due diligence services, in the assigned regions. The position involves ensuring proper communication with the Global Forestry Team, supporting the revision of COC procedures, and ensuring accreditation standards are incorporated into SGS procedures. The role provides technical support to affiliates, coordinates the technical review of COC reports, and performs technical reviews and internal office audits as needed. Key responsibilities include maintaining the FSC Database, quality management, monitoring affiliate performance, assuring the FSC Trademark approval service, and maintaining required records. The role also involves attending accreditation body audits, following up on complaints and appeals, setting up and maintaining auditor training, and acting as a Tutor for COC Lead Auditor Trainings. Additionally, the CoC Manager assures certification competences, consults affiliates in hiring and training auditors, prepares auditor application packages, and conducts L1 audits of COC auditors. Adherence to SGS management system quality and safety requirements, and conducting assigned training courses and FSC audits are also part of the role. The role reports to the Manager of the CBE European Competence Center Forestry Timber and Paper.

Requirements

• Forestry Chain of Custody Lead Auditor Trainer
• FSC COC Lead Auditor (must have)
• Work experience in timber and/or paper industries
• Audit and commercial experience associated with product, including commercial proposal
• Leadership skills ability to drive and lead change
• Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive
• Customer and commercial focus
• Verbal & written communication skills in English –developed presentation skills and ability to interact effectively with senior government officials, and senior management of organizations.
• Teamwork with ability to operate without close supervision
• Computer literate
• English language proficiency in addition to local language proficiency is an advantage

Nice To Haves

• Tertiary education in Forest Management or Timber Engineering or secondary education, with equivalent professional training and work experience.

Responsibilities

• Supporting the development of the CBE timber and paper certification business (primarily FSC/PEFC COC certification, timber due diligence services) in the regions of the assigned affiliates (Western Europe and Americas).
• Constantly ensure proper level of communication and interaction with the Global Forestry Team to evaluate common business development options.
• Supporting the Global technical Manager in revising the COC procedures and associated documents.
• Ensure that COC accreditation standards are incorporated into the SGS procedures and communicated with the affiliates and auditors.
• Provide technical support and information to assigned SGS affiliates in a timely manner.
• Coordinate the technical review of COC reports to ensure that the reports are in line with the accreditation requirements and certification decision making.
• Perform technical reviews of COC reports if required.
• Perform Technical Internal Office Audits (L2) according to the global audit plan.
• Assure well maintenance of the FSC Database.
• Quality management and monitoring performance of SGS delivering affiliates (KPI management).
• Assure the FSC Trademark approval service with qualified trademark officers.
• Assure that all necessary records are maintained as required by accreditation requirements.
• Attend accreditation body audits and follow-up on accreditation body CARs as advised by the Accreditation Manager(s).
• Follow-up on complaint and appeals as advised by the Accreditation Manager(s).
• Setup and maintain formal initial and update trainings for COC auditors (Training tools, Academy) in collaboration with the Training Manager.
• Support the Global Training Manager with required trainings for FSC and PEFC COC (initial auditor training, update trainings).
• Act as Tutor for COC Lead Auditor Trainings
• Assure the certification competences, in cooperation with the Accreditation Manager(s).
• Consult Affiliates in hiring, training and registration of new auditors.
• Prepare the New Auditor Application Packages for signature be the accreditation Manager.
• Conduct L1 audits of COC auditors if required.
• Adhere to all quality and safety requirements of the SGS management system.
• Conduct training courses as assigned by direct line manager.
• Conduct FSC audits as assigned if required.
• Perform any other reasonable tasks as assigned by direct line manager.

Benefits

• Flexible schedule
• hybrid/remote model
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree