Cobrand Product Head

U.S. Bank•New York, NY

1d•$205,650 - $251,350

About The Position

This critical leadership role will be focused on driving partner-based credit card growth across our enterprise. This executive will manage a number of U.S. Bank’s cobrand partner relationships, focusing on growing the business, delivering exceptional customer experience, and enabling mutually valuable relationships with our co-brand partners. This leader will work directly with cobrand partners to develop and execute strategic plans, create world-class customer service experiences, ensure seamless partner integrations, lead executive-level discussions, and coordinate all internal and external activities associated with managing the portfolio. The leader will effectively lead internal cross functional teams to drive these initiatives. This executive will continually monitor the effectiveness of our products, service delivery, and customer experiences—driving internal and external changes to ensure world-class positioning in the card industry. This leader will be responsible for continued growth and profitability across payments for consumer and small business.

Requirements

Well-developed leadership abilities and strategic management skills
Exceptional interpersonal, verbal, and written communication
Thorough knowledge of banking / credit card operations
Experience overseeing large, successful card partnerships
Ability to quickly integrate complex information and translate it into business strategy
Deep knowledge of the payments industry, including current and future trends in digital payments and financial services innovation
Understanding of all payment instruments, their key attributes, and restrictions
Exceptional influencing skills; adept at driving organizational change through partnership, collaboration, and leadership rather than title or line authority
Builds trust-based relationships with stakeholders at all levels of an organization
Gains commitment, trust, and support from others by involving them in the thinking and decision-making process
Proven track record of leading high-performing teams in a dynamic, fast-paced environment
Strong executive presence with the ability to influence at all levels of the organization
Strategic thinker with a bias for action and results
Deep understanding of partner relationship management and co-branded credit card programs
Expertise in navigating complex regulatory environments and ensuring compliance
Ability to lead through ambiguity and drive innovation in product and service delivery
Strong analytical and problem-solving skills with a data-driven mindset
Passion for customer experience and delivering best-in-class solutions
Collaborative leadership style with a focus on mentorship and talent development
15+ years of Payments and Banking experience
Ideally gained in increasingly larger roles with direct experience with both consumers and partners
A strong track record of positive outcomes in B-to-B-to-C relationships is a must
Strong academics
Bachelor’s degree or comparable academic training is required.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

MBA or higher desirable

Responsibilities

Manage a number of U.S. Bank’s cobrand partner relationships, focusing on growing the business, delivering exceptional customer experience, and enabling mutually valuable relationships with our co-brand partners.
Work directly with cobrand partners to develop and execute strategic plans, create world-class customer service experiences, ensure seamless partner integrations, lead executive-level discussions, and coordinate all internal and external activities associated with managing the portfolio.
Effectively lead internal cross functional teams to drive these initiatives.
Continually monitor the effectiveness of our products, service delivery, and customer experiences—driving internal and external changes to ensure world-class positioning in the card industry.
Responsible for continued growth and profitability across payments for consumer and small business.
Responsible for the administration of corporate policies and procedures and ensuring compliance with applicable laws and regulations.
Identify ways to transform and scale the business, focusing on growth, innovation, and continued differentiation, both in terms of products and services, as well as the overall customer experience.
Develop and execute a strategy that will position the business to meet its growth and operational objectives.
Review performance and progress on a regular basis to ensure the business is meeting/exceeding its growth, profitability, and operational objectives, including revenue, expense ratios, return on investment, and customer penetration.
Set continually higher goals that are ambitious but realistic and aligned with U.S. Bank's overall strategy and risk parameters.
Partner with U.S. Bank's leadership to create a compelling vision and strategy for the Co-Brand business, positioning the organization to achieve heightened scale and market share.
Proactively monitor all technological advancements/disruptive business models to ensure US Bank's business remains relevant and innovative, especially as it relates to providing a best-in-class customer experience.
Engage U.S. Bank colleagues, including enterprise leadership, in a dialogue to gain commitment and support for the business, its strategic priorities, and the necessary investments required to achieve both financial and operational objectives.
Use well thought out influencing strategies, adapted to U.S. Bank's organization, people, and each specific situation.
Take initiative to systematically build and maintain relationships and support at multiple levels, across businesses, functions, and regions.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension