Cobra Analyst - LHB

Health Care Service Corporation

8d•$15 - $28

About The Position

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Requirements

High school diploma or GED equivalent.
1 year of COBRA, FMLA, LOA and retiree administration/coordination experience.
Knowledgeable in handling various types of Federal, State and Company leave programs.
Understanding of Administration System processes (premium administration, eligibility, claims, billing, commissions, reporting and premium administration).
Customer service experience in a professional setting.
Knowledgeable in Microsoft Excel, Word and Outlook.
Strong problem-solving ability.
Must possess strong organizational skills that will allow for multi-tasking.
Excellent interpersonal skills.
Positive attitude and willingness to learn.

Nice To Haves

Bachelor’s degree preferred.
PowerStepp
JD Edwards
In depth knowledge of COBRA laws, HIPAA portability and eligibility laws.
Knowledge of Social Security & Medicare law.

Responsibilities

Overseeing all aspects of the COBRA client and member experience, including benefit elections, payments, and reporting for COBRA, FMLA, retirees, and LOA participants.
Handling inbound and outbound calls from clients, members, and third-party affiliates.
Managing email and fax communications related to COBRA, FMLA, LOA, and retiree participants.