Coach Recruiter & Operations Coordinator

Mento•San Francisco, CA

4d•Remote

About The Position

Mento is a performance coaching platform on a mission to increase human potential at global scale and help people — and companies — grow. We believe coaching is one of the most powerful ways to unlock meaningful professional growth. We also believe the future of coaching is human + AI: deeply human where trust, judgment, and connection matter most, and intelligently augmented where technology can make coaching more measurable, actionable, and scalable. Mento pairs leaders with top operators in their field for 1:1 coaching and mentorship, supported by Moments, our AI intelligence layer that turns coaching into real-time insight. Our customers include Anthropic, OpenAI, Vercel, 1Password, Brex, Whatnot, Gusto, and Hims & Hers. We’re backed by leading investors including Slow Ventures, M13, and Twelve Below. About the Role We're looking for a Coach Recruiter & Operations Coordinator to own, build and continuously improve the end-to-end systems, workflows, and operations that power Mento's coach community. We care deeply about coaches at Mento. Coaches are an extension of our team, and we invest deeply in our community to ensure that this is where they can continuously realize their coaching potential. As our coach community scales, we need to evolve how we attract, hire, grow and retain the world’s top coaches. You will take deeply human, relationship-driven processes and build new models for how we can make them more personalized and scalable without losing the care and judgment that create a high-quality coach experience. You will evaluate how the work is done today, identify where it can be improved, and build the systems that enable Mento to grow its coach community sustainably You’ll partner cross-functionally to build an AI-first coach experience engine that maintains a high bar for quality and responds quickly to evolving member demand. This role is ideal for someone who enjoys balancing people, process, and technology. You thrive in a fast-moving environment, take full ownership, and are energized by leveraging AI, experimentation, relationship building, and creating better ways of working.

Requirements

You thrive with end-to-end ownership. You’re excited to own the strategy, execution, systems, experience, and outcomes of a process. You make progress through ambiguity, anticipate what needs to happen next, and drive work through completion.
You use AI to build and evolve systems. You have hands-on experience using AI and automation to redesign workflows, improve documentation and reporting, and create better experiences. You enjoy building practical first versions, learning from results, and turning successful approaches into scalable systems.
You balance strategy with hands-on execution. You’re equally comfortable conducting interviews, coordinating onboarding, responding to operational needs, building dashboards, and redesigning a workflow. You enjoy doing the work while also improving how the work gets done.
You create exceptional human experiences. You build trust quickly, communicate with warmth and clarity, and bring care and follow-through to every candidate and coach interaction.
You use data to drive action. You use reporting to identify gaps, prioritize improvements, and measure whether new approaches are working.
You care about coaching and human development. You’re motivated by Mento’s mission and excited to help build the coach community that creates meaningful growth for our members.

Responsibilities

Own and evolve coach recruiting: Manage the systems and daily momentum needed to scale a high-volume coach recruiting funnel, moving candidates from sourcing, referrals, and application review through interviewing, selection, and hiring.
Create a thoughtful candidate experience that reflects Mento’s culture and quality standards, and enables us to continue to attract top coaches.
Use AI, automation and data tracking to improve and evolve every stage of the process.
Set new coaches up for success from onboarding through activation: Manage the coach journey from offers through onboarding, training and coach readiness. Ensure new coaches have a clear, organized, and supportive path to activation.
Improve onboarding and training workflows using AI, automation, templates, along with feedback and data analysis to identify gaps and recommend improvements.
Drive ongoing coach operations: Own the day-to-day workflows that keep the coach community running effectively while maintaining high coach satisfaction. Manage coach communications, operational requests, documentation, process updates, and recurring programs.
Identify trends, gaps, bottlenecks, and recurring issues across the coach lifecycle and develop practical and AI-first solutions.
Partner cross-functionally to improve handoffs, clarify ownership, and ensure coaches receive timely support.
Help operationalize new coach programs, policies, tools, and product changes, using data and feedback to evaluate their effectiveness.
Build AI-first systems across the coach lifecycle: Use AI to redesign recruiting and operational workflows while preserving strong human judgment and connection. Build prompts, automations, frameworks, dashboards, and lightweight tools that reduce manual work and improve consistency.
Test new approaches, measure their impact, gather feedback, and iterate based on quality, efficiency, and candidate and coach experience.