Coach/Ops Mgr Trainee

Wal-Mart Stores East • Lockport, NY

1d • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, communicates company direction and operational initiatives, and supports effective implementation of business solutions and change efforts. The role models exceptional customer service and helps resolve customer needs, complaints, and issues while improving the customer experience.

The position drives financial performance and sales in a designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and developing plans to reduce shrink and achieve sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions.

The role coordinates work with key stakeholders, tracks progress toward goals, identifies improvement opportunities, supports company policies and procedures, and promotes Walmart's values, ethics, inclusion, learning, and continuous improvement. The position also requires successful completion of job-required training and assessments.

Requirements

• Meet one of the following minimum qualifications: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model and demonstrate customer service standards using the One Best Way service model.
• Manage and support customer service initiatives, including community-focused programs, and ensure customer needs, complaints, and issues are resolved.
• Develop and implement action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
• Set and communicate goals and objectives, build accountability, measure progress, and identify improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
• Complete all job-required trainings and assessments.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Additional compensation may include a Regional Pay Zone based on location and a state pay differential where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree