Co-Response Team Coordinator, Bureau of Health Promotion for Justice-Impacted Populations

City of New York • New York, NY

4d • $77,211 - $88,793 • Onsite

About The Position

The Co-Response Team (CRT) Model is a collaboration between the New York Police Department (NYPD) and the Department of Health and Mental Hygiene (DOHMH), serving individuals with behavioral health challenges and an elevated risk of harm. Teams consist of a behavioral health professional and two NYPD officers who engage individuals in the community. CRT provides clinical assessments to determine service connection needs, both pre- and post-crisis. The Bureau of Health Promotion for Justice-Impacted Populations (HPJIP) aims to reduce negative social and health consequences of criminal legal system involvement through policy and practice change, focusing on community, racial equity, lived experience, and trauma-informed approaches. The CRT Coordinator is vital to daily operations, conducting community-based outreach with police officers to engage, assess, and support individuals with mental health issues, substance abuse, and criminal legal involvement. This role provides clinical assessments and interventions, directly intervening with individuals experiencing behavioral health crises to connect them to services and stabilize them in their communities. CRT operates 7 days a week, 7 am to 9 pm, and is a field-based program with no remote work options. Coordinators are assigned one of two shifts: Sunday to Thursday, 1 pm to 9 pm, or Tuesday to Saturday, 1 pm to 9 pm.

Requirements

• Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate.
• Four years of full-time paid experience in public health, medical or psychiatric social work.
• At least two years of which must have been in a supervisory, administrative or consultative capacity.
• Must have ability to establish and maintain effective working relationships with internal and external partners.
• Proficient in computers, including Microsoft Office suite.

Nice To Haves

• Multilingual proficiency is highly desired. Candidates proficient in one or more of the following languages Spanish, Hindi, Chinese (Mandarin or Cantonese), and Haitian Creole are encouraged to apply.
• Knowledge and experience with best practices around violence risk identification, assessments, crisis intervention, engagement of hard-to-reach clients, motivational interviewing, trauma informed care.
• A minimum of 2 years, full-time, direct service experience, post MSW, with highly vulnerable populations, people with mental health, substance abuse issues, criminal legal involvement and families.
• Experience conducting field work, home visits.
• Significant provider experience in behavioral health treatment and support services.
• Strong understanding of intersection of NYC’s criminal justice and behavioral health systems, including experience with behavioral health treatment providers.
• Flexible, adaptable, ability to work in a fast paced, professional environment.
• Ability to work in a team.
• Flexibility to provide operational coverage as needed, including working other shifts.

Responsibilities

• Conduct field-based deployments and maintain an assigned caseload, providing short-term, intensive engagement and follow-up to individuals identified through the Co-Response program.
• Provide services in community settings and other environments as clinically and operationally appropriate, with an emphasis on engaging individuals who may experience barriers to traditional behavioral health services.
• Provide field-based, trauma-informed behavioral health crisis intervention to individuals experiencing acute psychiatric, behavioral, or psychosocial crises, including individuals living with serious mental illness, with histories or indicators of violence risk, and/or involvement with the criminal justice system.
• Utilize evidence-informed de-escalation, engagement, stabilization, and crisis-intervention strategies to promote safety, reduce the likelihood of escalation, and identify appropriate next steps.
• Conduct comprehensive clinical assessments before and following crisis encounters, assessing presenting concerns, mental status, behavioral health needs, substance use, environmental and social determinants of health, access to support, treatment history, criminal justice involvement, and potential risks to self or others.
• Integrate collateral information and real-time observations to inform clinical recommendations and disposition planning.
• Gather, synthesize, and analyze information in real time from clients, family members, collateral contacts, NYPD partners, City agencies, hospitals, behavioral health providers, and community-based organizations to inform clinical decision-making, risk assessment, crisis response, and service planning while maintaining appropriate confidentiality and professional boundaries.
• Identify and troubleshoot barriers to treatment engagement and service access, including mistrust of systems, previous negative experiences with law enforcement or behavioral health systems, transportation barriers, housing instability, lack of insurance or benefits, limited provider availability, and other social determinants of health.
• Escalate complex clinical, operational, or safety concerns to supervisory and program leadership as appropriate.
• Participate in onboarding and ongoing professional development, including specialized training in crisis intervention, de-escalation, behavioral health, violence-risk considerations, trauma-informed care, cultural responsiveness, motivational interviewing, and NYPD Crisis Intervention Training (CIT), as well as other program-required trainings.
• Participate in Co-Response Intake and operational functions, including data entry, database searches, referral-source communication, information gathering, deployment coordination, and other activities necessary to support timely and clinically appropriate responses.
• Collaborate closely with NYPD Co-Response partners during deployments and follow-up activities, integrating clinical expertise with public-safety considerations.
• Support joint decision-making regarding de-escalation, stabilization, disposition, referrals, follow-up, and other appropriate interventions while maintaining the distinct roles, responsibilities, and professional standards of behavioral health and law enforcement personnel.
• Build and maintain collaborative relationships with City agencies, hospitals, behavioral health providers, community-based organizations, and other system partners to strengthen the Co-Response program’s capacity to address the needs of underserved and marginalized populations and improve coordination across behavioral health, health, social service, and criminal justice systems.
• Coordinate timely access to behavioral health and community-based services, including outpatient mental health treatment, intensive community-based services, substance use treatment, crisis services, housing, medical care, benefits, peer services, and other supportive resources.
• Prioritize continuity of care and sustainable connections to services beyond the immediate crisis.
• Coordinate with FDNY-EMS, hospitals, emergency departments, and other emergency response partners regarding acute behavioral health crises, safety concerns, emergency evaluations, and involuntary hospitalization when clinically indicated and consistent with applicable laws, regulations, and agency protocols.
• Maintain timely, accurate, and clinically meaningful documentation in program databases and electronic systems, including progress notes, assessments, deployment outcomes, referrals, collateral contacts, follow-up activities, disposition information, and other required documentation.
• Document all direct and collateral contacts conducted on behalf of clients, ensuring documentation accurately reflects clinical interventions, risk considerations, service coordination, client engagement, outcomes, and follow-up plans while adhering to applicable confidentiality requirements and program standards.
• Provide intensive short-term case management and care coordination, including submitting referrals, facilitating warm handoffs, communicating with service providers, troubleshooting barriers to access, following up on referrals, and monitoring engagement to support successful linkage to ongoing treatment and community supports.
• Engage family members, natural supports, community providers, and other collateral contacts, as clinically appropriate and consistent with confidentiality requirements, to strengthen safety planning, treatment engagement, continuity of care, and community-based support.
• Participate in program meetings, case conferences, trainings, and other initiatives designed to strengthen clinical practice, interagency collaboration, program operations, and outcomes.
• Maintain consistent communication with supervisors and program leadership while conducting field-based work, particularly regarding significant clinical concerns, safety issues, changes in client status, barriers to engagement, emergent situations, and circumstances requiring supervisory consultation or escalation.
• Perform other related responsibilities as assigned by program leadership.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level