Co-op Student, IT

iGaming Ontario • Toronto, ON

2d • Onsite

About The Position

iGaming Ontario is an agency of the Government of Ontario responsible for conducting and managing the Province’s regulated internet gaming (iGaming) market. Established in July 2021, iGaming Ontario works with private gaming operators and government stakeholders to deliver a safe, sustainable, and healthy market that operates in the public interest. iGaming Ontario is excited to offer students valuable learning opportunities through our Student Program. If you are enrolled in a co-op program, a student position with iGaming Ontario will provide meaningful hands-on experience, professional development opportunities, and exposure to Ontario’s dynamic and evolving iGaming sector. The IT Service Delivery team is responsible for providing reliable, secure, and user-focused technology services across the organization. This includes endpoint support, infrastructure operations, cybersecurity, and service desk functions to ensure staff can work effectively.

Requirements

• Enrolled in a college or university program in Information Technology, Computer Science, or a related field.
• Basic knowledge of Windows 11 and/or macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills (able to support non-technical users).
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Co-op Student Status: Enrolled as a full-time post-secondary student in a co-operative education program at a recognized institution.
• Work Status: Eligible to work in Canada.

Nice To Haves

• Familiarity with Microsoft 365 tools is an asset.
• Interest in cybersecurity and IT service management is considered an asset.

Responsibilities

• Provide first-level desktop support for incidents and service requests, including troubleshooting Windows 11 and macOS issues.
• Support device provisioning and lifecycle activities using cloud-based management tools (e.g., device resets, configuration, and policy application via MDM).
• Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) and account/access issues.
• Troubleshoot meeting room technology, including AV equipment, displays, and conferencing systems (e.g., Teams Rooms).
• Track, update, and resolve tickets in the IT service management system.
• Document solutions and contribute to knowledge base articles and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree