Co-op, People Services

Canfor•Vancouver, BC

8d•CA$20 - CA$32•Onsite

About The Position

As a world leader in the forest products industry and one of BC’s Top Employers, Canfor is undertaking a global transformation to position itself and the industry as a place where talent can grow an amazing career. Supporting our HR operations to deliver on this transformation is critical to our success and we require a customer-centric individual with strong communication skills to help us meet our objectives. In this role, the People Services Co-op supports the day-to-day operations of the HR Service Centre by providing timely, accurate, and client-focused support to employees and leaders. You will provide excellent customer service through the case management and telephone system and work within a dynamic team. In addition, you will be responsible for preparing appropriate notes and documentation associated with a case to ensure the efficient operation of People Services activities, take action on various projects as well as ensuring the accuracy of systems, procedures and support structures. Applicants are not required to be enrolled in a formal co-op program to be considered for this role.

Requirements

Currently enrolled in a post‑secondary program in Human Resources, Business Administration, Commerce, or a related field
Foundational understanding of human resource principles, including HR policies, employee lifecycle processes, and basic employment concepts
Proficiently speak, write, and comprehend English
Strong communication skills (active listening, written and oral)
Strong time management, organizational and analytical skills
Is familiar with privacy legislation and implications on HR data and communicating with clients and other HR professionals
Demonstrates a commitment to quality and the quality process
Ability to multi-task

Nice To Haves

The successful candidate will be an enthusiastic and motivated Human Resources Co‑op student currently pursuing post‑secondary studies in Human Resources, Business Administration, or a related field
They will bring foundational knowledge of HR principles, including recruitment, employee records management, and HR policies and procedures.
The successful candidate must also possess strong written and oral communication skills and be able to collaborate with other team members in resolution of issues and continuous improvement. A high level of technological proficiency is required.

Responsibilities

Provides first point of contact support to incoming cases/calls/requests with goal of resolving at first contact in a professional manner
Provides accurate, consistent and timely responses to HR processes, learning requests, and system and policy requests
Processes transactions by following protocol for each type of transaction. Processes may include, but are not limited to new hire, personal data maintenance, direct deposit changes, salary adjustments. Reviews work for accuracy.
Maintains client contact until request is resolved, including informing customers of status, progress and resolution
Owns case management process, including opening cases, managing escalation and closing cases
Supports accurate HRIS data through regular information audits
Works with our Talent Acquisition team and new employees to manage their onboarding into the HRIS.
Supports Operational HR in the proper filing and maintenance of electronic employee files.
Educates employees and Managers on company practices and tools (e.g., company intranet/portal, Employee Self Service, Manager Self Service) to empower employees to resolve questions on their own
Documents inquiries and information provided by the client in accordance with protocols.
Performs various HR tasks as assigned