Co-op/Intern, IT Operations - Fall 2026

Hootsuite•Vancouver, BC

4d•CA$46,100 - CA$55,400•Onsite

About The Position

We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems. Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects. This position is based in Vancouver, Canada.

Requirements

Experience troubleshooting basic to advanced Mac problems
Experience troubleshooting Windows OS problems and working knowledge of Dell laptops
Experience working with meeting room hardware, AV gear to support meetings
Proven ability to translate technical issues into understandable language for end-users
Willingness to learn new systems and vendors, as needed
Accountability: holds self accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

Nice To Haves

Experience working in agile environment a bonus

Responsibilities

Support the build and deployment of laptops for new users as well as end users as needed
Support closing of our Macbook leases by configuring, wiping, recording laptop data as required
Set up, install, modify, configure, maintain desk hardware in the office
Receive offboarded hardware and update workflows as well as management system based on that
Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures
Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes
Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues
Set up, install, and troubleshoot Google Meet Hardware in the office
Assist with setting up loaner laptops to AV gear for interviews or smaller company events
Keep team documentation updated as processes and stakeholder need change
Assist in departmental projects that require IT time and resources
Creating tickets and moving tasks through agile workflow as work is completed