CNA Client Care Coordinator

Assured Healthcare Staffing LLC•Gurnee, IL

11d•Hybrid

About The Position

Assured Care at Home, a member of Assured Healthcare Staffing, is seeking a CNA Client Care Coordinator to join their nursing department. This hybrid role involves both hands-on caregiving and coordination of care for clients. The coordinator will ensure clients have reliable and well-matched care coverage, and will occasionally provide direct care. The role reports to the Healthcare Agency Nurse Manager.

Requirements

Active State of Illinois CNA certification, in good standing
2+ years of home care experience
Ability to lift and transfer patients as needed
Strong communication skills and the ability to multitask
Ability to stand and walk for extended periods
Comfortable using a computer and phone for scheduling and documentation

Nice To Haves

Experience in scheduling, staffing, or office coordination preferred

Responsibilities

Schedule field staff for private-duty home care and school-based clients, matching care plans, availability, and preferences.
Manage daily staffing to ensure every shift is covered.
Build strong relationships with field staff through regular communication and recognition.
Keep clients and field staff updated on schedules and availability.
Maintain accurate, up-to-date scheduling records and documentation.
Provide hands-on CNA and personal care when needed, including ambulation, exercises, and essential household support.
Report changes in a client's condition or needs to the Agency Nurse Manager.
Ensure that care notes and documentation are completed daily.
Participate in on-call rotation: one night per week and one weekend per month.
Respond to urgent client care needs as they arise.