Client Care Coordinator

Interim HealthCare of The Upstate • Greenville, SC

3d • Onsite

About The Position

Interim HealthCare is one of the nation’s leading providers of home care, hospice, and healthcare staffing services. Guided by our mission to honor God through the enrichment of human life, we have been a trusted leader in home health services across South Carolina since 1979 and are proud to be recognized as a 9x Top Workplace. From our Greenville, SC office, we support a dedicated workforce committed to improving the health and quality of life of patients and families across the region. As a Client Care Coordinator, you will play a vital role in delivering exceptional care by ensuring clients are matched with qualified caregivers quickly and efficiently. You'll coordinate schedules, build strong relationships with clients, caregivers, and community partners, and serve as a key connection between our care teams and those we serve. This fast-paced role is ideal for someone who thrives on organization, problem-solving, and delivering outstanding customer service while supporting the continued success and quality of our Personal Care at Home services.

Requirements

• High school graduate or equivalent
• One year of healthcare or related business experience preferred
• Excellent phone, problem solving and computer skills.
• Proficiency in Excel, organization and details, and people oriented with good communication skills required.
• Must possess a valid driver’s license

Responsibilities

• Fill patient care orders with qualified caregivers promptly and efficiently, ensuring the right staff are matched to each client's needs.
• Coordinate and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Serve as a liaison between Interim HealthCare, clients, families, caregivers, and the community to foster positive relationships.
• Deliver exceptional customer service by exceeding client expectations, responding to inquiries promptly, and resolving concerns with professionalism.
• Follow up on client and employee concerns, using sound judgment to resolve issues or escalate them to the appropriate supervisor when needed.
• Maintain accurate scheduling records, documentation, and confidentiality while ensuring compliance with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, effective communication, and efficient staffing.
• Support employee success by providing guidance on company policies, promoting a positive work environment, and contributing to business growth through outstanding client satisfaction.
• Perform general office, phone, and on-call responsibilities while leveraging technology to ensure efficient daily operations.

Benefits

• Competitive pay range between $18.00 - $19.00 DOE
• Comprehensive health coverage, including medical, dental, vision, and an HSA with employer contribution
• 401(k) with employer match
• Free CEUs
• Tuition assistance
• Fitness reimbursement
• Generous PTO policy
• Paid holidays
• Free employee well being services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED