Client Care Coordinator

Home Instead • Knoxville, TN

7d • Onsite

About The Position

Home Instead is looking for a compassionate, organized, and service-driven Client Care Coordinator to join our growing team! If you're passionate about helping seniors live safely and comfortably at home while making a meaningful difference every day, we'd love to meet you!

Requirements

• Compassionate and customer focused.
• Organized with excellent time management skills.
• A strong communicator, both verbally and in writing.
• Comfortable multitasking in a fast-paced environment.
• Detail-oriented and dependable.
• Proficient with computers and Microsoft Office.
• Valid driver's license and reliable transportation
• Ability to work independently and as part of a team

Nice To Haves

• Previous healthcare, home care, and customer service is preferred.

Responsibilities

• Build and maintain positive relationships with clients and their families.
• Conduct client assessments and create personalized care plans.
• Help Scheduling Team match clients with compatible caregivers.
• Monitor client satisfaction through regular follow-up calls and visits.
• Coordinate with caregivers and office staff to ensure exceptional care.
• Resolve concerns promptly while maintaining a high level of customer service.
• Maintain accurate documentation and client records.
• Support the office team in delivering the highest quality home care services.
• Collaborate with scheduling staff to ensure continuity of care.

Benefits

• Day Time Hours
• Competitive Pay
• 401k
• Paid Vacation
• Paid Training
• Supportive Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed