CMS Integration Specialist

Libra Solutions • Lewiston, MI

4d

About The Position

Libra Solutions is seeking a CMS Integration Specialist to support and scale integrations between MoveDocs and case management systems such as Litify, Filevine, SmartAdvocate, and CasePeer. The role manages the end-to-end integration process, engaging directly with MoveDocs customers and partnering with Sales, Product, and external law firm stakeholders to support seamless activation, strong adoption, and measurable impact. The specialist plays a firm-facing role in improving workflow efficiency and supporting revenue growth through technology enablement.

Requirements

• High school diploma or GED required.
• Project management skills are helpful, along with strong organizational skills.
• Proficiency and confidence leading virtual demos and client-facing calls.
• Ability to translate technical concepts into practical workflow benefits.
• Excellent communication and relationship-building skills.
• Strong problem-solving mindset and ability to work cross-functionally.

Nice To Haves

• A four-year college degree is preferred.
• Three or more years of experience in legal technology, SaaS onboarding, customer success, or the personal injury industry is preferred.
• Familiarity with case management systems such as Litify, Filevine, and SmartAdvocate is preferred.

Responsibilities

• Manage the full lifecycle of CMS integrations, from initial demo through activation, go-live, and post-go-live follow-up.
• Serve as the primary point of contact for law firms during and after their MoveDocs integration.
• Partner with Business Development Executives to support outreach, demos, and integration commitments.
• Deliver monthly integration objectives and support customer satisfaction as measured by the voice-of-customer program.
• Conduct firm-facing training sessions to drive platform adoption and utilization.
• Monitor integration health and proactively re-engage firms where usage declines.
• Troubleshoot basic integration issues and escalate technical matters appropriately.
• Coordinate with Product and Engineering to support enhancements and feedback loops.
• Track integration metrics, appointment volume impact, and platform utilization trends.
• Maintain clear documentation of integration workflows and best practices.
• Assist in onboarding and training new team members.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED