CMS Integration Specialist

Libra Solutions • West Haven, CT

4d

About The Position

Libra Solutions is seeking a skilled CMS Integration Specialist to support and scale integrations between MoveDocs and leading Case Management Systems (CMS), such as Litify, Filevine, SmartAdvocate, CasePeer, and others. The specialist directly engages MoveDocs customers and manages the end-to-end integration process, partnering with Sales, Product, and external law firm stakeholders to support seamless activation, strong adoption, and measurable impact. This firm-facing role helps drive workflow efficiency and revenue growth through technology enablement.

Requirements

• High school diploma or GED required.
• Strong organizational skills.
• Proficiency and confidence leading virtual demos and client-facing calls.
• Ability to translate technical concepts into practical workflow benefits.
• Excellent communication and relationship-building skills.
• Strong problem-solving mindset and ability to work cross-functionally.

Nice To Haves

• Four-year college degree preferred.
• Three or more years of experience in legal technology, SaaS onboarding, customer success, or the personal injury industry preferred.
• Familiarity with Case Management Systems such as Litify, Filevine, and SmartAdvocate preferred.
• Project management experience would be helpful.

Responsibilities

• Manage the full lifecycle of CMS integrations, from initial demo through activation, go-live, and post-go-live follow-up.
• Serve as the primary point of contact for law firms during and after their MoveDocs integration.
• Partner with Business Development Executives to support outreach, demos, and integration commitments.
• Deliver monthly integration objectives and support customer satisfaction as measured by the voice-of-customer program.
• Conduct firm-facing training sessions to drive platform adoption and utilization.
• Monitor integration health and proactively re-engage firms where usage declines.
• Troubleshoot basic integration issues and appropriately escalate technical matters.
• Coordinate with Product and Engineering on enhancements and feedback loops.
• Track integration metrics, appointment-volume impact, and platform-utilization trends.
• Maintain clear documentation of integration workflows and best practices.
• Assist in onboarding and training new team members.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED