CMP Manager

Wyndham Hotels & Resorts•Phoenix, AZ

1d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

Excellent communication skills, previous supervisory experience.
History of reliability, dependability and effective follow through.
2 years management or supervisory and 1 year timeshare, timeshare or vacation ownership experience required (CMP, OPC).
Must be able to lift 25 lbs.
Use of personal vehicle, valid driver's license and insurance required.
Must be able to work flexible schedule.
Must be proficient at Excel, Word and Outlook (Microsoft Office).
Must have High School/GED.

Responsibilities

Manage team to meet and exceed budgeted tour flow and VPG through training, motivation, contests and strategic scheduling.
Field Leader - motivate, train, oversee CMAs and deliver supplies.
Help resolve guest issues, complaints.
Assist with reports and site updates.
Resort tour reception and sales/marketing liaison.
Recruiting, Interviewing and Hiring CMAs.
Training - new hire and ongoing.
Attendance record keeping.
Comply with Human Resource and company policies.