CMP Manager

Travel + Leisure Co.•Phoenix, AZ

1d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Their dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep their work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Hospitality is at the heart of all they do, fostering an inclusive environment where excellence is delivered, and teams have fun, celebrate, and support one another. The company is always looking ahead to strengthen its business, communities, and the customer experience. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs, providing outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. They believe that all vacation moments start with their associates, and they are proud of their global teams that turn vacation inspiration into exceptional travel experiences.

Requirements

Excellent communication skills, previous supervisory experience.
History of reliability, dependability and effective follow through.
2 years management or supervisory and 1 year timeshare, timeshare or vacation ownership experience required (CMP, OPC).
Must be able to lift 25 lbs.
Use of personal vehicle, valid driver's license and insurance required.
Must be able to work flexible schedule.
Must be proficient at Excel, Word and Outlook (Microsoft Office).
Must have High School/GED.

Responsibilities

Manage team to meet and exceed budgeted tour flow and VPG through training, motivation, contests and strategic scheduling.
Field Leader - motivate, train, oversee CMAs and deliver supplies.
Help resolve guest issues, complaints.
Assist with reports and site updates.
Resort tour reception and sales/marketing liaison.
Recruiting, Interviewing and Hiring CMAs.
Training - new hire and ongoing.
Attendance record keeping.
Comply with Human Resource and company policies.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program