CMMS Manager, Availability Team

Amazon • Herndon, VA

23d

About The Position

The Global Data Center Availability Team at Amazon Web Services is looking for a
Computerized Maintenance Management Systems (CMMS) Manager to lead medium to
large scale availability programs within the team.

The CMMS Manager will be called upon to assist in data center evaluations,
optimization, and improvements of data center environments globally, which
maintain the highest performance standards and utilize innovation to reduce cost
and increase efficiency.

The candidate must have operational data center experience and experience
managing CMMS schedules to track power and cooling assets, schedule maintenance,
and track spare parts.

The manager will support multiple internal business organizations and will be
responsible for communication of program statuses and metrics. The manager must
be able to communicate any issues and/or risk in a clear and professional manner
to ensure appropriate actions are met by internal Amazon stakeholders.

A typical day for this individual would be a mix of meeting (in person/remote) and influencing stakeholders across multiple businesses and global regions. Non-meeting time will be focused developing project plans, aligning on milestones across teams, doc writing, developing/monitoring metrics, understand end customer requirements and pain points, and reporting on status of efforts. You will be responsible for the day to day management and growth of your team.

The Availability team is responsible for developing power and cooling maintenance programs. The team defines scopes of work for these asset types, defines spares standards, develops tooling to gather PM data and identify failures, develops digital procedures to execute work, and manages CMMS tooling to track assets, work, labor, and spares. The team acts as the global process owners for Engineering Operations Technicians operating critical DC infrastructure to support power and cooling to servers.

Requirements

• 2+ years of people management and team development experience
• 5+ years of engineering work managing large-scale services experience
• Experience in people management and team development
• Experience in engineering work, managing large-scale services
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting
• Experience operating a mission-critical team or product
• High school or equivalent

Nice To Haves

• 3+ years of work in a management position with 5 or more direct reports experience
• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience in a management position with 5 or more direct reports
• Experience working in data centers with an emphasis on building and equipment operation

Responsibilities

• Manage a team of 8-12 employees, developing their technical and leadership capabilities through coaching, performance management, and career development planning
• Serve as a key business partner working directly with global operations teams, inter-departmental business partners and internal stakeholders
• Interact with engineers, technicians, project managers, and Sr. leaders to develop your programs
• Analyze complex, ambiguous, and potentially escalated business issues to develop recommendations for the operations leadership team
• Drive process change and improvement across multiple business and program teams, including strategic initiatives to reduce asset collection time, improve asset data accuracy, and enhance available asset attributes to meet evolving customer needs
• Report ad hoc, weekly, and monthly program and operating metrics
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
• Demonstrate excellent interpersonal and communication skills (both verbal and written) and proven ability to work effectively with all organizational levels
• Define and execute on team goals and operational strategies that align with broader CMMS and Availability Team objectives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED