CMMS Analyst

Cushman & Wakefield

1d•$63,709 - $74,952

About The Position

Cushman & Wakefield’s Client Technology Solutions team delivers technology-enabled solutions to improve operational efficiency and occupant experiences. The team works with client and account stakeholders to identify opportunities for technology, recommend solutions aligned with business objectives, and support an open, data-centric technology ecosystem. Its curated platform includes vetted, connected, and interoperable solutions for operational needs and enhanced occupant, employee, and visitor experiences. The CMMS System Administrator is responsible for the implementation, configuration, and ongoing management of the FAMIS 360 system within the account. The role collaborates with the account team and C&W technology stakeholders, participates in system training and transition activities, and administers system settings, users, data, and deployed modules. The administrator is the primary contact for FAMIS 360 inquiries and support, and coordinates with C&W IT on system issues, maintenance, enhancements, and training.

Requirements

Two-year associate degree or professional training in Business Administration, Information Systems, Engineering, or a related field; a high school diploma or equivalent is also listed.
Three to five or more years of related experience in a maintenance, distribution, or manufacturing environment.
Experience communicating with peers, hourly associates, and senior management about maintenance, inventory, and cost control.
At least four years of working experience with an enterprise asset management software suite.
At least two years of data analysis experience in facilities maintenance, specifically in asset management and spare part optimization.
Self-driven, organized, and able to work in a fast-paced team environment.
Proven written and verbal communication skills.
Strong understanding of FAMIS 360 and related integrated systems.
Ability to work collaboratively with cross-functional teams.
Proficiency in system administration, including user management and configuration.
Detail-oriented and proactive in addressing system-related issues.

Nice To Haves

Infor EAM ASE experience is highly desired.
User training experience.
Associate degree in Computer Science or equivalent.
Familiarity with property management and compliance requirements.
Strong knowledge of real estate facilities management.

Responsibilities

Participate in transition meetings related to FAMIS 360 and integrated systems, including Yardi, JDE, MEM, Serraview, and CoStar.
Attend FAMIS 360 guest and full user training sessions and 360 Systems Administrator training.
Collaborate with the C&W TDS Delivery Manager and account team during system configuration and setup.
Configure property settings, including accounting codes, language designation, business hours, and contacts.
Manage user security profiles and user additions and removals in accordance with SOP and SOC compliance.
Assist with data loading and configuration adjustments.
Own the FAMIS 360 system and ensure its proper use and configuration.
Serve as the primary contact for account team members with FAMIS 360 questions and support needs.
Monitor and address system-generated support requests.
Support users with password resets, security changes, and general inquiries.
Coordinate with C&W IT on system issues, maintenance, and enhancements.
Inactivate properties no longer managed by C&W and update quarterly billing.
Oversee pick list values and configuration options.
Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.
Provide training or coordinate ongoing training activities with C&W IT.