IT Manager

Aston Carter•McLean, VA

6d•$150,000 - $180,000•Hybrid

About The Position

The CMMC Manager oversees daily IT operations and leads the organization’s efforts to maintain secure, compliant, and reliable technology environments. This role combines hands-on technical support with strategic leadership, ensuring that IT services, infrastructure, and cybersecurity controls effectively support business needs and compliance requirements, including CMMC Level 2 and NIST 800-171. The CMMC Manager partners closely with internal teams and external providers to drive continuous improvement, manage risk, and deliver a high-quality end-user experience.

Requirements

Minimum of 10 years of relevant technical IT experience.
3–5 years of experience leading and managing an IT team.
Prior experience working in a cloud-first workplace productivity environment for a mid-sized company (approximately 150 to 300+ users).
Experience supporting remote and hybrid personnel in a cloud-first environment.
Prior experience supporting NIST 800-171 and CMMC Level 2 compliance and certification readiness.
Strong problem-solving and critical-thinking skills, with the ability to analyze complex issues, identify root causes, and implement practical solutions.
Proven ability to identify operational gaps, establish processes, and drive initiatives from planning through implementation and follow-through.
Strong attention to detail with the ability to think strategically, prioritize effectively, and plan for longer-term technology needs.
Excellent interpersonal and communication skills, with a proactive, solutions-oriented approach.
Demonstrated record of ownership, accountability, dependability, and follow-through.
Hands-on experience managing Microsoft 365 environments.
Experience managing endpoints, networks, infrastructure, and corporate technology platforms.
Experience coordinating with external IT and cybersecurity partners.
Experience providing Tier 2 and Tier 3 technical support and troubleshooting complex issues.

Nice To Haves

Prior experience working with a federal government contractor in a Microsoft 365 GCC or GCC High environment.
Prior experience supporting NIST 800-171 and CMMC Level 2 compliance and certification readiness in a regulated or government contracting context.
Experience working with Microsoft Intune for endpoint management.
Experience working with Microsoft Entra for identity and access management.
Experience creating standard operating procedures and developing runbooks in an IT service management (ITSM) platform.
ITIL certification and/or experience implementing and executing ITIL-based practices and processes.
Cybersecurity experience, including identifying and responding to potential security issues, vulnerabilities, phishing attempts, and suspicious activity.
Experience leading technology projects, implementations, integrations, and hardware refreshes.
Experience managing IT assets, software licensing, vendor relationships, and technology budgets.

Responsibilities

Manage daily IT operations, including help desk performance, ticket prioritization, escalations, service levels, and timely resolution of incidents and requests.
Own technical issues from identification through closure, ensuring appropriate follow-up, clear communication, and thorough documentation.
Provide hands-on Tier 2 and Tier 3 technical support, troubleshooting complex or recurring technology issues, identifying root causes, and implementing sustainable solutions.
Lead, coach, and develop internal IT team members, providing guidance, feedback, and support to build a high-performing team.
Coordinate effectively with external IT and cybersecurity partners to ensure aligned priorities, timely execution, and consistent service quality.
Manage Microsoft 365, cloud applications, endpoints, networks, infrastructure, and other corporate technology platforms to ensure stability, security, and performance.
Identify gaps in IT operations, systems, processes, documentation, and controls, and develop scalable solutions to address them.
Drive operational and process improvements from planning through completion, ensuring adoption, documentation, and continuous refinement.
Lead technology projects, implementations, integrations, hardware refreshes, and other IT initiatives, establishing clear priorities, ownership, timelines, and follow-through.
Support and maintain CMMC Level 2 and NIST 800-171 compliance and certification readiness, including implementation and maintenance of technical controls and related documentation.
Coordinate remediation activities with cybersecurity partners and internal stakeholders to address audit findings, vulnerabilities, and control deficiencies.
Monitor cybersecurity risks in collaboration with the managed security service provider and other partners, and address vulnerabilities, incidents, and corrective actions in a timely manner.
Manage IT assets and software licensing, ensuring accurate inventory, compliance, and lifecycle planning.
Oversee vendor relationships, contracts, and renewals, ensuring services and solutions align with business needs and budget constraints.
Manage technology budgets, balancing cost-effectiveness with reliability, security, and scalability.
Partner with business and operational teams to understand their needs, bridge technology gaps, and implement practical solutions that improve the end-user experience.
Anticipate future technology, infrastructure, and support needs, identifying risks and recurring issues and developing actionable plans to address them.
Support remote and hybrid personnel by ensuring robust, secure, and user-friendly access to cloud-based tools and resources.