CMDB Platform and ITIL Process Governance Administrator

Vanguard•Wayne, PA

4d•Hybrid

About The Position

This role focuses on administering and maintaining the CMDB (Configuration Management Database) platform and ITIL processes, with a strong emphasis on data stewardship, governance, and collaboration. The administrator will be responsible for ensuring the accuracy, completeness, and integrity of CMDB data, defining and enforcing governance policies, and collaborating with various teams to translate governance requirements into system functionalities. Additionally, the role involves developing metrics and reporting for data quality and governance insights, and supporting the governance of AI usage leveraging CMDB data. The position requires a blend of technical administration skills and strong communication abilities within a process-driven environment.

Requirements

Minimum of five years related work experience, with at least one year of IT service management experience.
Undergraduate degree or equivalent combination of training and experience.
ITIL Foundation Certification.
Experience in IT systems, CMDB, data administration, or governance environments.
Data normalization experience and ability to maintain high-quality structured data.
Data governance experience, including policies, standards, and controls.
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment.
Understanding of ITIL processes and service management concepts.
Experience or exposure to cloud platforms (AWS, Azure, or similar).
Strong communication and collaboration skills across technical and business stakeholders.

Nice To Haves

Hands-on experience with ServiceNow (CMDB, ITSM modules).
ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year.
Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.).
Knowledge of CMDB governance, certification campaigns, and audit readiness practices.
Experience with reporting, dashboards, or data analytics tools.
Exposure to AI governance, AIOps, or automated service management processes.

Responsibilities

Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies.
Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management.
Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness.
Define and maintain governance policies, standards, and controls aligned with audit and risk expectations.
Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails.
Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement.
Develop and maintain data quality metrics, dashboards, and reporting frameworks.
Prepare governance insights and reporting for leadership, audit, and compliance discussions.
Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use.
Define and document AI governance guardrails, including approved datasets, controls, and escalation paths.
Assist in translating AI governance requirements into process controls and certification checkpoints.
Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks.