CMDB Implementation Specialist

NTT DATA Services•Ashburn, VA

1d•$123,172 - $205,288•Onsite

About The Position

The Configuration Management Database (CMDB) Implementation Specialist will utilize strong enterprise scale configuration management expertise in support of business driven CMDB planning, organizational alignment, CI modeling, governance, and best practice implementation.

Requirements

Bachelor's Degree
4 years of additional experience
Minimum 10 years of Information Technology experience.
Minimum 5 years of enterprise ITSM / CMDB / Configuration Management experience to include CMDB planning, modeling, governance, and data quality frameworks as well as experience designing CI classes, relationships, and lifecycle management for complex organizations
US Citizenship
Ability to obtain a CBP BI

Nice To Haves

ITIL v4 or v5 certification
Prior federal contracting environment experience
Experience with enterprise architecture, IT operations, data governance

Responsibilities

Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter CI relationships.
Document business requirements into clear functional/non functional artifacts (use cases, user stories, acceptance criteria).
Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.
Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
Normalize and standardize data to enforce CMDB consistency
Map CMDB related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
Define data governance—policies for data ownership, entry, updates, and data quality assurance.
Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.
Define data quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.
Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
Define CMDB enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.
Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
Provide ongoing support and clarification on CMDB functionalities and data usage.
Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.
Lead workshops, stakeholder discussions, and cross‑team alignment sessions
Service mapping principles and organizational CMDB ownership models
Proficiency with ServiceNow CMDB, automated discovery, CSDM
Possess analytical, communication, documentation, facilitation, and standards development capabilities
Work within large, federated, or regulated environments