ServiceNow CMDB Implementation Specialist

TOMORROW HIRE•Ashburn, VA

4d•Hybrid

About The Position

Our client is seeking an experienced ServiceNow CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation. This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization.

Requirements

U.S. citizenship required.
At least 10 years of overall information technology experience.
Bachelor’s or Master’s degree. Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree.
At least 5 years of enterprise ITSM, CMDB, or Configuration Management experience, including demonstrated expertise in CMDB planning, modeling, governance, and data-quality frameworks.
Experience designing CI classes, relationships, and lifecycle-management processes for complex organizations.
Proficiency with ServiceNow CMDB, automated discovery, and CSDM.
Strong understanding of service-mapping principles and organizational CMDB ownership models.
Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
Excellent analytical, communication, documentation, facilitation, and standards-development capabilities.
Experience working within large, federated, or regulated environments.
Must be able to obtain the required Limited CBP Background Investigation (BI) prior to onboarding.
Must be local to the Ashburn, Virginia area and willing to work from the client site 3–5 days per week.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

ITIL v4 or v5 certification.
Prior federal contracting environment experience.
Experience with enterprise architecture, IT operations, and data governance.

Responsibilities

Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships.
Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria.
Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB.
Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators.
Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment.
Normalize and standardize data to promote CMDB consistency and integrity.
Support CI lifecycle management and organizational CMDB ownership models.
Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows.
Define data-governance policies for data ownership, entry, updates, and quality assurance.
Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources.
Apply ServiceNow CSDM and service-mapping principles to support an effective enterprise CMDB structure.
Define data-quality rules and metrics for accuracy, completeness, and consistency.
Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement.
Plan and conduct User Acceptance Testing with business users.
Develop test cases to validate functional requirements and expected business outcomes.
Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring.
Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates.
Establish standards for measuring CMDB health, data quality, and operational effectiveness.
Develop CMDB training materials, standards, procedures, and supporting documentation.
Deliver training sessions to user groups to drive adoption and proficiency.
Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage.
Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus.
Lead stakeholder discussions and cross-team alignment sessions.
Translate business requirements and technical concepts between business and technical teams.
Collaborate across large, federated, or regulated organizational environments.