CMDB Dashboard Developer

Indotronix International Corporation • Coppell, TX

19h

About The Position

We are seeking a skilled CMDB Dashboard Developer with a strong understanding of BMC Helix CMDB and reporting technologies. The ideal candidate will be responsible for designing, developing, and troubleshooting interactive dashboards, scorecards, and executive reports to enhance visibility into CMDB health, data quality, and business value. This role requires a combination of platform expertise, dashboard and reporting skills, and data analysis capabilities.

Requirements

• 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
• Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
• Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
• Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
• Create drill-down reporting and trend analysis capabilities.
• Develop automated reporting and scheduled distribution of dashboards.
• Strong SQL and data analysis capabilities.
• Experience with data modeling, ETL concepts, and integration reporting.
• Ability to analyze large CMDB datasets and identify data quality issues such as: Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies.
• Experience working with APIs, integrations, and external data sources.
• Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
• Understanding of service mapping and CI relationship structures.

Nice To Haves

• BMC Helix or Remedy certification.
• ITIL Foundation certification.
• Experience with Power BI, Tableau, or enterprise analytics platforms.
• Knowledge of cloud infrastructure, service mapping, and discovery tools.

Responsibilities

• Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
• Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.
• Document dashboard designs, data sources, KPI definitions, and reporting standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed