CMDB Dashboard Developer
About The Position
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Requirements
- 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
- Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
- Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
- Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
- Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
- Create drill-down reporting and trend analysis capabilities.
- Develop automated reporting and scheduled distribution of dashboards.
- Strong SQL and data analysis capabilities.
- Experience with data modeling, ETL concepts, and integration reporting.
- Ability to analyze large CMDB datasets and identify data quality issues such as: Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies
- Experience working with APIs, integrations, and external data sources.
- Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
- Understanding of service mapping and CI relationship structures.
Nice To Haves
- BMC Helix or Remedy certification.
- ITIL Foundation certification.
- Experience with Power BI, Tableau, or enterprise analytics platforms.
- Knowledge of cloud infrastructure, service mapping, and discovery tools.
Responsibilities
- Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
- Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
- Develop executive-level reporting to demonstrate CMDB maturity and business value.
- Document dashboard designs, data sources, KPI definitions, and reporting standards.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
