CMA Program Specialist- 2025867

World Relief•Austin, TX

64d•Hybrid

About The Position

World Relief is seeking a CMA Program Specialist to join their team in Austin. This role is crucial for ensuring that Refugee Cash Assistance (CMA) and Refugee Medical Assistance (RMA) are administered to eligible clients in a timely and accurate manner. The specialist will work collaboratively with the World Relief Austin team to support refugees and other immigrants, helping them achieve self-sufficiency. This is a hybrid position requiring 3 days in the Austin office and 2 days of remote work per week, Monday through Friday.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Valid driver's license, access to reliable vehicle and ability to pass MVR standards
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Ability to effectively manage stressful situations or crises.
Detail-oriented and organized.
Excellent interpersonal and communication skills.
Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.

Nice To Haves

Cross-cultural experience is strongly preferred.
At least one year of experience in an office environment.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Responsibilities

Receive CMA program referrals and schedule program enrollments both in the Austin office and at clients’ residences.
Secure and schedule interpreters for program enrollments.
Complete CMA program enrollments with new clients, explaining all program services, rules, rights, and responsibilities.
Provide brief client orientation on assistance payments and procedures.
Enter client data into the TXOR ClientTrack system and internal tracking systems.
Request debit card assignments.
Manage and maintain a caseload of multiple clients.
Ensure monthly compliance of program participants with program rules.
Assess client needs and refer clients to other programs and services, as needed.
Complete regular follow-up on referrals.
Verify continued eligibility for the program through monthly income verifications, employment compliance, SSI and TANF determinations, and EOIR checks.
Request monthly cash assistance payments.
Provide orientation and assistance to clients on the debit card payment system.
Stay current on ORR eligibility policies.
Stay current on TXOR requirements and policies.
Maintain monthly contact with clients.
Comply with internal client data tracking procedures.
Maintain detailed and accurate case notes.
Assist in the preparation and maintenance of detailed case files and required forms.
Ensure case files and reports are maintained in accordance with grant requirements.
Serve as the primary point of contact regarding any past and current enrolled clients.
Serve as the primary point of contact between World Relief Austin and USCRI.
Complete RMA applications for eligible clients using the eRED system.
Respond to USCRI requests for corrections in the eRED system, as needed.
Notify clients of approvals, denials, and terminations.
Perform other duties in support of programs as assigned.