Family Medicine Clinics

Southwest Health•Platteville, WI

2d•Onsite

About The Position

The CMA or LPN provides coverage at the UW-Platteville Clinic from September through May, assisting with patient care and clinic operations. The role includes assessing patient needs, answering questions, rooming patients, taking vital signs and histories, giving injections, assisting with phone triage under the direct supervision of a registered nurse or provider, assisting with procedures, administering medications, and providing patient education. During June through August, there is an opportunity to work at the Platteville Family Medicine Clinic. The position also performs reception, scheduling, admitting, registration, billing, and follow-up coordination tasks. It supports patients with instructions for follow-up appointments and diagnostic studies, and helps ensure preparation protocols are understood. The position adheres to Southwest Health’s value-based behavior standards, compliance requirements, and HIPAA standards. Duties may be expanded as management deems necessary.

Requirements

One to two years of experience in a clinic or hospital setting is preferred.
Basic Life Support (BLS) certification is required, or the ability to complete it immediately after hire.
For the CMA role, certification through AAMA, CCMA, AMT (registered), ARMA, or NCMA is required within three months of hire.
For the LPN role, graduation from an accredited nursing school and completion of Wisconsin LPN licensure requirements are required.
Familiarity with medical terminology.

Nice To Haves

Knowledge of basic office procedures, equipment, and computer systems.
Phlebotomy experience.
One to two years of experience in a clinic or hospital setting.

Responsibilities

Assess patient needs, answer questions, and provide patient care.
Room patients and take vital signs and histories.
Give injections, administer medications, assist with procedures, and provide patient education.
Assist with phone triage under the direct supervision of a registered nurse or provider.
Perform reception, scheduling, and admitting functions in the clinic.
Use the online scheduling system to arrange follow-up appointments.
Contact patients and other departments or healthcare facilities to schedule follow-up tests, procedures, or appointments.
Prepare and complete demographic, patient history, and billing forms as appropriate.
Register outpatient clinic patients referred for diagnostic studies, including entering data into the billing system and preparing registration forms, charge labels, and name bands.
Enter patient charges into the billing system.
Assist in obtaining signatures on admissions and treatment consent forms.
Assist Patient Financial Services with prior authorization requirements for upcoming procedures.
Screen patient-care telephone calls and evaluate them according to provider protocols; discuss calls with the provider when indicated.
Provide patient teaching and instructions for follow-up appointments and diagnostic studies, provide relevant documentation, and ensure patients understand preparation protocols.
Adhere to Southwest Health’s value-based behavior standards and its compliance and HIPAA standards.
Perform other duties and responsibilities as requested or required.