Clubs Manager - Fiserv Forum

Compass Group•Milwaukee, WI

4d•Onsite

About The Position

As a Clubs Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards our Premium Clubs on-site.

Requirements

2+ years of experience in a food and beverage operational position
High level of computer and POS literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s degree in Hospitality Management is preferred

Responsibilities

Ensures all Clubs have proper inventory levels and staff.
Supervising operations during the event and troubleshooting where needed
Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each event
Overseeing service standards during events to ensure a high standard of guest experience
Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Holding pre-shift meetings to set the tone for events
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes inventory controls
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties, as assigned