Clubhouse Assistant / Barista - New York (Part-time)

Rapha • Town of West Seneca, NY

106d • Onsite

About The Position

The Clubhouse Assistant / Barista delivers Rapha’s customer experience across the retail and café spaces within a Clubhouse. This customer-facing role welcomes visitors and helps identify their needs through conversation, Rapha product knowledge, and retail and café experience. The role combines customer service and sales with coffee preparation, café support, and contributions to Clubhouse events and community activities.

Requirements

• Experience in a luxury retail environment.
• Passion for delivering excellent customer experiences.
• A track record of delivering results and a drive to exceed expectations.
• Friendly, approachable, and engaging communication skills.
• Ability to prioritize and demonstrate initiative.
• Knowledge of the Rapha brand.
• Availability to work a mix of mornings, evenings, weekends, and some holidays.

Nice To Haves

• Strong interest in cycling.
• Experience with or interest in coffee or barista training.

Responsibilities

• Engage with Clubhouse visitors and develop and maintain customer relationships.
• Move between Clubhouse areas while providing consistent, high-quality service.
• Identify customer needs and present appropriate products and solutions to drive sales.
• Provide expert knowledge of Rapha products.
• Understand the café offering and recommend menu items.
• Prepare coffee for customers.
• Create a friendly, welcoming environment that supports cycling and its culture.
• Represent the Rapha brand positively and embody its core values of Passion, Determination, Creativity, and Communication.
• Maintain high visual merchandising and housekeeping standards.
• Assist with planning and delivering Clubhouse rides and events.
• Assist with café preparation as required to support the chef.
• Support colleagues and help create a positive working environment.

Benefits

• 50% apparel discount and a discount for family and friends.
• Annual clothing allowance.
• Free membership to the Rapha Cycling Club.
• United Healthcare medical, dental, and vision coverage, with Rapha paying 80% and the individual paying 20%, subject to a minimum requirement of 30 hours per week.
• Enhanced parental leave.
• 401(k) program.
• Up to two additional paid time-off days to participate in a sportive or similar cycling event.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed