Club Receptionist

East Bank Club • Chicago, IL

8d • Onsite

About The Position

The Club Receptionist, also known as the “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile. This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Requirements

• Must be authorized to work in the USA. We use E-Verify
• Similar experience preferred
• Great communication skills with the ability to handle difficult situations
• Must be available to work various shifts (early mornings, late evenings, and weekends)
• Must be able to work well in a team setting
• Great organizational and time management skills

Responsibilities

• Welcome all individuals into the club; assist members, guests and vendors as needed
• Monitoring and carrying out accurate check-in procedures for all members, guests, and employees.
• Exhibit excellent customer service skills at all times
• Complete job duties at times multitasking
• Maintain a clean and organized workspace for the reception associates
• Re-route calls and alert various departments on visitors and guests
• Handle difficult situations in a calm manner while remaining professional
• Communicate effectively with team members and management

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed