Customer Service Receptionist - Club Pet
About The Position
As a Customer Service Receptionist (CSR) for our Club Pet boarding facility, you play an incremental role in coordinating a quality client experience. Each day your responsibilities may include: customer communications (via phone, email, or in person), managing reservation requests and check-ins, file and medical record-keeping, organizing and maintaining the office-space, and processing daily operational procedures. In this role, you are a front-office ambassador to the pets boarding onsite with us. You should be energetic towards learning about cat/dog characteristics as an aspect of your role. We additionally are seeking a candidate who is genuinely excited to work with pet parents and interested in outreach by marketing our boarding services to the community. As a relations expert, you are accountable for delivering an excellent customer experience and assisting a guest's needs in a pleasant and professional manner. In the role of a Customer Service Receptionist, you will represent the Helen Woodward Animal Center by actively working with members of our community. As a member of our team, we ask that you adhere to all policies and procedures of the Center and are respectful to patrons, coworkers, and animals at all times. Our mission: People help animals and animals help people is met by your participation in teamwork, communication, and respect each day you report to work. Helen Woodward Animal Center is a Smoke-free environment. Smoking is not permitted in any HWAC building or vehicle.
Requirements
- Demonstrated experience in building and managing positive and effective relationships
- Solutions/results oriented and passionate about meeting individual and team goals
- Consistent record of attendance and punctuality
- 1 year of customer service experience preferably where a high degree of communication was necessary
- High school degree or equivalent is required
- Possess computer skills and proper phone etiquette
- Familiarity with cat/dog breed characteristics to guide proper care
- Credible background with managing multiple projects/tasks at once
- Ability to maintain composure in a busy, loud, and fast-paced environment
- Ability to work closely with cat and dog dander
Nice To Haves
- Energetic towards learning about cat/dog characteristics
- Genuinely excited to work with pet parents
Responsibilities
- Customer communications (via phone, email, or in person)
- Managing reservation requests and check-ins
- File and medical record-keeping
- Organizing and maintaining the office-space
- Processing daily operational procedures
- Marketing our boarding services to the community
- Adhering to all policies and procedures of the Center
- Being respectful to patrons, coworkers, and animals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
