Club Operations Manager

Air Force Global Strike Command•Dyess AFB, TX

19d

About The Position

This Non-appropriated Fund (NAF) position is assigned to the Hanger Center and is considered Flex, with hours varying from 0 to 40 per week depending on the position and mission needs. The Club Operations Manager plans and administers the daily operation of the activity, including the Café, and may be required to work nights, weekends, and holidays. The role oversees programming, customer service, marketing, events, budgeting, financial reporting, inventory, property, safety, and staff. The manager may also support base community events and is required to drive government vehicles as part of activity operations. This is a drug-testing-designated position and requires a favorable background investigation, a valid state driver's license appropriate to the vehicles operated, and a copy of the applicant's driving record.

Requirements

Progressively responsible clerical, office, or business work experience demonstrating the ability to manage a business activity, including planning activities, managing a budget, selling and inventorying equipment or supplies, and providing patron services.
Experience developing and working within budgetary guidelines.
Work experience demonstrating the ability to supervise and train subordinate staff.
Ability to communicate orally and in writing with internal and external customers and to brief senior leadership effectively and professionally.
Professional customer service experience.
Valid state driver's license appropriate for the size and type of vehicle operated.
Ability to provide a copy of the driving record.
Ability to work an uncommon tour of duty, including holidays, weekends, and evenings.
Successful completion of a Tier 1 background check and other required background investigation.
Subject to random drug testing.
Must meet applicable qualification, eligibility, and background requirements.
U.S. Citizens and non-U.S. Nationals must meet the stated U.S. Territory residency requirement or provide an installation memorandum addressing it.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Must use direct deposit and satisfactorily complete an E-Verify employment verification check.
Must provide a REAL ID or an authorized combination of source identity documents for installation access.

Responsibilities

Plan and administer daily operations of the activity, including the Café.
Conduct needs and interest assessments to support programming and activities.
Resolve complaints and other customer problems to ensure patron satisfaction.
Develop and adapt entertainment activities for varied participant interests and needs within available funding, facilities, equipment, and staffing.
Represent and promote activities, events, and programs.
Work with the Marketing Office to develop and implement marketing plans, programs, and calendars.
Work with the Event Coordinator to develop and implement base events, including writing contracts and providing cost estimates.
Prepare rolling four-quarter budgets and analyze and interpret financial results with supporting data.
Complete daily, cashier, and financial reports, budget forecasts, and daily profit-and-loss reports.
Review or conduct inventory, maintain its accuracy, and preserve internal controls to prevent or minimize waste and abuse.
Maintain property records and control the security of property and supplies.
Conduct surprise cash counts and maintain necessary suspense controls.
Serve as designated building custodian for the assigned area.
Ensure the facility is clean and safe and free of safety, fire, or public-health discrepancies.
Assign work, plan and set schedules, and provide guidance and direction to subordinates.
Provide performance feedback and hold employees accountable for satisfactory completion of assignments.
Initiate personnel actions, interview candidates, and make recommendations regarding selection, promotion, and related matters.
Maintain time and attendance records and approve leave.
Ensure staff receive appropriate formal and on-the-job training.
Perform duties associated with base community events as needed, such as Tops in Blue or serving as Base Open House Private Organization Booth Coordinator.
Drive government vehicles, including a step van, sedan, or pickup truck, to check on personnel, maintenance, supplies, and vendors and to transport goods between activities or to downtown vendors.
Perform other duties as assigned.