Club Operations Director
About The Position
Your mission is to set the stage for a transformative guest journey across an entire campus. You don't just manage facilities; you spark vitality, ensuring our wellness spaces serve as a sanctuary for high-performance recovery and authentic human connection. Through exceptional hospitality and thoughtfully curated experiences, you'll help shape a campus where people feel energized, connected, and inspired. You are responsible for transforming your wellness spaces into magnetic destinations—high-performing, life-enhancing hubs that offer something guests can’t find anywhere else. You will set the stage for vitality and longevity, ensuring our spaces are the first choice for both essential recovery rituals and high-impact wellness transformations.
Requirements
- 5+ years of experience managing fitness or wellness center operations at large campuses, country clubs or boutique wellness spaces.
- 2+ years of experience planning and executing tenant engagement programs and on-site activations.
- Comfortable preparing client-facing meeting agendas, presentations, and communications.
- Current group fitness certification from a nationally recognized organization (e.g., ACE, AFAA, NASM, ACSM, or equivalent) required. Personal Training certification is a plus. (Must be willing and able to provide fitness class or training coverage as needed, including for VIP clients or during instructor absences.)
- Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
- Comfortable partnering cross-functionally with Sales, Marketing, and key stakeholders to deliver an exceptional experience.
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms). Adaptable and confident learning new systems for membership and program management.
Nice To Haves
- Experience overseeing multiple service lines (e.g., fitness, events, hospitality, wellness, or tenant experience) is a plus.
Responsibilities
- Own the operational heartbeat of your spaces, including a fitness center, outdoor sports facilities, rock climbing wall and pool, by keeping them service-ready. You ensure every environment is primed and intentional, creating a welcoming, premium stage where your members can perform at their peak.
- Drive the efficiency of your spaces and wellness services by mastering the dance of utilization. You’ll optimize resources, energy, and staffing schedules to ensure you are always prepared for the day’s rhythm.
- Guide and grow a high-performing team of Hosts. By setting clear goals, you empower your people to "hone their craft" and deliver consistent, high-quality performance.
- Act as the steady "Swan" for high-stakes moments. You are the final word on execution, stepping in to clear obstacles and navigate complex scenarios so the guest experience remains seamless and stress-free.
- Partner across functions to ensure your programming aligns with our service expectations. You act as the guardian of our brand standards, ensuring that every unique activation or booking aligns with our operational DNA and client promises.
- Master the behind-the-scenes details that make the magic possible. From equipment readiness to efficient resets, you ensure the invisible engine of the space runs with absolute precision and care.
- Champion a culture of always better. You’ll use data, audits, and guest feedback to report on impact, ensuring we are constantly refining our service to stay at the leading edge of the industry.
Benefits
- FREE employee-only medical coverage
- a 4% employer 401(k) match
- FREE short-term disability
- Other incredible benefits HERE.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
