(USA) Club Manager

Walmart • Augusta, ME

17h • $100,000 - $140,000 • Onsite

About The Position

The Club Manager directs management teams in all facility operations, ensuring asset protection, inventory control, member service, and member and associate safety. They ensure compliance with company policies and procedures and communicate about facility operations, merchandising, and company direction. This role drives membership and sales growth by visiting business members and potential members, building member relationships, motivating the sales team, and educating associates on the value of membership and the quality of Sam's Club merchandise. The Club Manager increases the quality of the member experience by ensuring appropriate service levels and effective merchandise presentation, including pricing, signing, and inventory management. They also drive the financial performance of the facility by achieving budgeted sales, membership, wages, and expenses, leading the management team in expense control, and creating/implementing plans to improve financial performance. This role oversees budget creation and analyzes economic trends for forecasting. The Club Manager ensures compliance with company and legal policies, procedures, and regulations by analyzing reports, implementing controls, overseeing reviews, developing action plans, and guiding the execution of company programs. They initiate and participate in community outreach programs, encourage associate community involvement, and act as the company representative in the community. The Club Manager presents the company's perspective externally, champions company programs, events, and sustainability efforts, and provides direction to management and associates on member service techniques. They resolve member complaints, assist with purchases, answer questions, and provide information. This role also provides supervision and development opportunities for management and associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting a culture of belonging. They recruit qualified associates to meet staffing needs and uphold the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, and providing resolutions. The Club Manager oversees and enforces food safety standards, cold chain compliance, and food merchandise quality, ensuring fresh areas meet expectations and facility budgets. They build high-performing teams, embrace diversity, create a workplace of belonging, and empower associates to thrive. The role involves working collaboratively, building trusting relationships, and communicating with impact to motivate and influence. They attract and retain talent, empower and develop individuals, and recognize contributions. The Club Manager acts with integrity, ethics, and compliance, models company values, and holds themselves and others accountable. They support the company's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the world. They act in a selfless, humble, self-aware, honest, fair, and transparent manner. The role focuses on serving customers and members by delivering results, prioritizing the customer, adapting to shopping behaviors, and applying the EDLP and EDLC business models. Decisions are made based on data and insights, balancing short and long-term priorities, and considering all stakeholders. The Club Manager displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. They drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• 3 years of management experience.

Nice To Haves

• Retail Industry

Responsibilities

• Directs management team in all Facility operations, ensuring asset protection, inventory control, Member service, and Member and Associate safety.
• Ensures all areas of the Facility are in compliance with Company policies and procedures.
• Communicates with members of management and Associates about Facility operations, merchandising, and Company direction.
• Drives membership and sales growth in a Facility by visiting Business Members and potential Members places of business.
• Builds Member relationships inside and outside the Facility.
• Directs managers in Member relationship development and visits.
• Motivates the Membership Sales Team and teaches all Associates about the value of Membership and the quality of Sam's Club merchandise.
• Increases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, maintaining instock and inventory levels, requesting merchandise to meet community needs).
• Drives the financial performance of the Facility by ensuring that budgeted sales, membership, wages, and other expenses are achieved.
• Leads the management team in controlling expenses and wages to ensure expenses are indexed to sales.
• Creates and implements plans to improve the financial performance of the Facility.
• Oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.
• Ensures compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports, implementing and monitoring human resource compliance, asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, and providing direction and guidance on executing Company programs and strategic initiatives.
• Directs the management team in ensuring confidentiality of information, documentation, and assigned records.
• Initiates, directs, and participates in community outreach programs and encourages and supports Associates in serving as good members of the community.
• Establishes and maintains relationships with key individuals or groups in the community, acting as the representative for the Company.
• Presents the Company's perspective to various external organizations following the Company's media guidelines.
• Champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the Facility as part of the community.
• Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information.
• Provides supervision and development opportunities for members of management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Recruits qualified Associates to meet staffing needs and achieve Company growth potential.
• Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates.
• Proactively seeks out Associate comments and concerns by meeting with Associates in their work areas.
• Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, labels, and recalls on stocked merchandise.
• Ensures the fresh areas forecast for production, onhand supplies, and current in stock are in line with Companies expectations and the Facility budgets.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Considers and adapts to how, where, and when customers shop.
• Applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data, insights, and analysis.
• Balances short and long-term priorities.
• Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Encourages learning from mistakes.
• Drives continuous improvements.
• Adopts and encourages the use of new technologies and skills.
• Supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees