(USA) Club Enablement Lead

Walmart•Lafayette, LA

1d•Onsite

About The Position

The Club Enablement Lead is responsible for driving club efficiency and enhancing the member experience by leading the rollout of new tools, technologies, and processes. This role involves coordinating comprehensive onboarding for new associates, ensuring their successful integration into club operations and culture within their first 180 days, and facilitating orientation sessions aligned with Sam’s Club values. Key responsibilities include overseeing I-9 documentation, reinforcing training, maintaining expertise in club roles, compliance, and safety standards, and providing guidance to associates. The Lead fosters a collaborative, people-first environment to boost associate engagement and retention, champions change initiatives, and acts as a connector across teams to build trust. They support efforts to reduce turnover and promote career growth through coaching and mentorship, ensure club operations align with strategic goals, and monitor compliance with safety and operational protocols to enhance both member and associate experiences. The role also involves leading and participating in teams, developing and implementing business processes, and upholding company policies, ethics, and integrity, embodying values such as Respect for the Individual, Acting with Integrity, Serving Customers and Members, and Striving for Excellence.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.
Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.
Facilitates orientation sessions aligned with Sam’s Club values and operational goals.
Oversight of I-9 documentation and ensures compliance with onboarding protocols.
Reinforces training through daily routines and promotes continuous learning and operational consistency.
Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards.
Provides guidance and support to associates on systems, safety practices, and operational procedures.
Fosters a collaborative, people-first environment that drives associate engagement and retention.
Champions change initiatives and collaborates across departments to drive adoption and engagement.
Acts as a connector within the club, cultivating relationships and building trust across teams.
Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.
Cultivate relationships and build trust across teams to strengthen club culture and community.
Ensure club operations align with Sam’s Club strategic goals and values.
Monitor and support compliance with safety standards and operational protocols.
Promote consistency in execution across departments to enhance member and associate experiences.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.