Club Lounge Attendant

The Westin St. Louis•St. Louis, MO

1d•Onsite

About The Position

The Club Lounge Attendant is responsible for creating an exceptional experience for our valued Marriott Bonvoy Elite members and Club Lounge guests by maintaining a welcoming, clean, and well-stocked lounge environment. This role oversees the setup, presentation, replenishment, and breakdown of all food and beverage offerings while ensuring the highest standards of service, cleanliness, and attention to detail. The Club Lounge Attendant proactively engages with guests, responds to requests, identifies opportunities to enhance the guest experience, and promotes hotel amenities and services to drive additional revenue opportunities.

Requirements

Strong attention to detail and commitment to maintaining high service standards.
Excellent guest service and hospitality skills.
Ability to work independently and manage multiple tasks simultaneously.
Professional appearance and positive, outgoing demeanor.
Strong communication and interpersonal skills.
Ability to lift, carry, and move supplies and equipment as required.
Flexible schedule, including weekends, holidays, and varying shifts.

Nice To Haves

Previous hospitality, food service, lounge, or restaurant experience preferred.

Responsibilities

Set up and prepare the Club Lounge for daily meal periods and service hours.
Maintain attractive, organized, and fully stocked food and beverage displays throughout service.
Monitor food quality, freshness, presentation, and temperature standards.
Provide warm, personalized service to Elite guests and lounge members.
Circulate throughout the lounge to engage with guests, answer questions, and address needs promptly.
Maintain cleanliness and sanitation of dining areas, buffet stations, beverage stations, seating areas, and service equipment.
Clear and reset tables to ensure a polished, inviting environment.
Follow all food safety, sanitation, and hotel operating procedures.