Lounge Club Attendant

Menzies Aviation Careers•Romulus, MI

13h•Onsite

About The Position

The Lounge Attendant is responsible for providing exceptional customer service to airline lounge guests by ensuring the lounge remains clean, organized, comfortable, and fully stocked. This role creates a welcoming environment for travelers by assisting with guest needs, maintaining food and beverage stations, monitoring lounge amenities, and ensuring compliance with health, safety, and airline service standards.

Requirements

Must be 18 years of age or older
HS Diploma or GED
Some experience in hospitality, customer service, food service, hotels, restaurants, or airport operations
Basic computer proficiency and ability to learn airline reservation and departure control systems
Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required
Excellent verbal and written communication skills
Strong customer service orientation with a positive attitude
Ability to work independently and as part of a team
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Must successfully complete all required airport background checks and security requirements
Treat all information as confidential
Outstanding customer service and hospitality skills
Strong organizational and time management abilities
Attention to cleanliness and detail
Ability to remain calm under pressure
Problem-solving and conflict resolution skills
Dependable, punctual, and flexible with scheduling
Ability to communicate effectively with guests and coworkers from diverse backgrounds
Stand and walk for extended periods (up to 8–10 hours)
Frequently bend, stoop, kneel, and reach
Lift, carry, push, and pull up to 30 pounds
Push service carts and supply carts throughout the lounge
Perform repetitive cleaning and stocking tasks
Work in a climate-controlled indoor environment with moderate noise levels
Fast-paced, customer-focused environment
Requires flexibility to work mornings, evenings, weekends, holidays, and overtime as needed
Must adhere to all airport security, airline, safety, and customer service standards

Responsibilities

Greet guests in a professional, friendly, and courteous manner
Verify guest access credentials when required
Maintain a clean, organized, and welcoming lounge environment throughout each shift
Monitor and replenish food, beverages, snacks, coffee stations, and supplies
Remove used dishes, glassware, and trash from guest seating areas promptly
Clean tables, countertops, buffet stations, beverage machines, and other high-touch surfaces
Restock paper products, utensils, condiments, and lounge amenities
Monitor lounge capacity and report overcrowding or operational concerns to management
Respond promptly to guest requests and resolve service issues professionally
Assist guests with general airport or airline information when appropriate
Coordinate with catering and kitchen staff to ensure food displays remain fresh and presentable
Conduct routine inspections of lounge facilities, including restrooms, seating areas, and business centers
Report maintenance, safety, or equipment issues immediately
Follow all food safety, sanitation, and health regulations
Maintain compliance with airport security procedures and airline service standards
Support special events, VIP guests, and airline service initiatives as assigned
Perform other duties as assigned by management
Perform other duties as requested