Club Lounge Attendant ("Atencion en el Salon VIP")

Azul Hospitality•Redding, CA

1d•$17 - $17•Onsite

About The Position

Serve and maintain food and beverage items for guests in a friendly, enthusiastic, professional, and timely manner while maintaining a safe and clean environment. The role includes setting up the Club Lounge for scheduled AM or PM shifts, preparing and presenting food and service items, welcoming guests and confirming access, assisting guests with the lounge stations, and cleaning and restocking the lounge between and after guest visits. The attendant also follows company and safety policies, responds to guest needs, reports hazards and maintenance issues, and supports hotel operations as requested by supervisors. Most work tasks are indoors, in a temperature-controlled environment, although work may be required in freezers at -10°F and kitchens at +110°F for an hour or more. The position requires sustained standing and mobility, handling food trays weighing up to 30 pounds, and frequently pushing or pulling carts and equipment weighing up to 250 pounds. A high school education or equivalent is required. Customer service experience is required, and two years of food-server experience in a full-service restaurant is preferred. The role is part-time and may involve varying schedules based on hotel business needs, including AM or PM shifts.

Requirements

High school education or equivalent.
Customer service experience.
Ability to speak, read, write, and understand the primary language(s) used in the workplace.
Good verbal and written communication skills and the ability to read and write to facilitate communication.
Basic computational ability.
Basic computer skills.
Knowledge of appropriate table settings and service ware.
Ability to describe menu items and methods of preparation.
Ability to meet the minimum age to serve alcohol for PM shifts.
Ability to stand and maintain well-paced mobility for up to four hours at a time and maneuver between simultaneous functions.
Ability to lift trays of food or food items weighing up to 30 pounds regularly and push or pull carts and equipment weighing up to 250 pounds frequently.
Ability to bend, stoop, squat, stretch, climb, and work in limited spaces while completing cleaning tasks.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, possibly for one hour or more.
Manual dexterity to operate necessary equipment, along with the required grasping, writing, walking, sitting, repetitive motion, listening, hearing, and visual abilities.
Regular attendance and willingness to work varying schedules according to hotel business needs.

Nice To Haves

Two years of experience as a food server in a full-service restaurant.

Responsibilities

Set up the Club Lounge for the scheduled AM or PM shift.
Pull necessary stock and complete pull sheets for inventory processing.
Deliver pull sheets to the stewarding department for processing dishes and utensils.
Polish glassware, plates, and stemware.
Arrange food products in an appetizing and appealing manner.
Greet arriving guests, ensure guests are authorized to enter, explain the stations to new guests, and offer assistance.
Clean up after guests and prepare the lounge for incoming guests.
Maintain lounge cleanliness by sweeping and cleaning countertops, chafing dishes, cabinets, pantries, chairs, and tables.
Dust mirrors, artwork, the computer, desk, fax machine, and display tables.
Clean windows and walls, clean entry doors and high chairs, and sweep the patio and remove guest-related trash from the landscaping around it.
Break down stations and return dirty dishes to the stewarding department.
Refill salt and pepper dispensers, restock napkins and condiments, and leave the lounge stocked and clean for the next shift.
Clean the refrigerator and kitchen floors, start the dishwasher, and clean the cart while placing clean bus tubs.
Assist with guest inquiries, anticipate and address service needs, and communicate clearly and professionally.
Follow company, safety, and security policies; report maintenance problems, hazards, accidents, or injuries; and complete required safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information and company assets, and maintain positive working relationships with colleagues.
Help uphold quality standards and identify or implement ways to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable duties requested by direct or indirect supervisors and attend scheduled training sessions and meetings.