Concierge - VIP Lounge
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Concierge – VIP Lounge Love making people feel like VIPs? Passionate about exceptional service and creating unforgettable experiences? Step into the spotlight as a VIP Lounge Concierge at Kalahari Resorts & Conventions! You’ll be the go-to person for our VIP guests, delivering personalized service, anticipating needs before they’re even spoken, and adding those extra-special touches that turn a great stay into an extraordinary one. From warm welcomes to seamless service, you’ll help create an exclusive experience where every detail matters and every guest feels like a star. If you’re polished, personable, detail-oriented, and thrive on going above and beyond, this is your chance to shine! Bring your hospitality superpowers, your can-do attitude, and your passion for making moments memorable. Exceptional guests deserve exceptional service. Ready to make every moment VIP-worthy?
Requirements
- High school diploma or equivalent and/or at least one year of progressive experience in a hotel, resort, or customer service-related field.
- Must have a valid driver's license.
- Computer experience is required.
- Must have extensive knowledge of the area and be able to give directions clearly.
- Must be proficient in Windows software and copy, fax, and telephone equipment.
Nice To Haves
- A guest service background is preferred.
Responsibilities
- Deliver warm, attentive, and personalized service to all guests, including VIP welcomes and assistance throughout their stay.
- Provide recommendations, information, directions, and reservations for resort amenities, dining, entertainment, local attractions, transportation, and area services, prioritizing in-house offerings when appropriate.
- Maintain up-to-date resort information, daily event details, lobby reader boards, brochures, maps, and local attraction guides.
- Communicate effectively with fellow associates and resort departments, stay informed on resort activities, and understand emergency procedures to ensure a safe, seamless guest experience.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
