Club Lounge Ambassador (On-Call) - The Langham, New York

Langham Hospitality Group•United States,

3d•Onsite

About The Position

To provide friendly, courteous and professional service to guests in the Club Lounge with the objective of creating highly personalized service. Knowing the needs of each individual guest will be critical in creating a signature and memorable guest experience. The Club Ambassador will be fully versed on Brand and Forbes service standards.

Requirements

Basic knowledge of food and beverages preparation.
Basic English language writing skills necessary for completion of requisitions.
Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
Ability to read, speak and understand the English language in order to communicate with guests and colleagues.
Ability to describe Food & Beverage outlets, speak to menus and atmosphere.
Ability to work standing and move in confined spaces for long periods of time.
Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.
Prior Food and Beverage experience required.
Ability to obtain any government required license or certificate.

Nice To Haves

Rooms Front of House experience is a plus.
CPR Certification and/or First Aid Training preferred.
TIPS certification preferred.

Responsibilities

Offer a sincere and genuine welcome to all guests, be proactive and anticipatory with guest requests and needs.
Act as a liaison between the guest and other hotel departments.
Actively seek ways to enhance the experience of the Club Lounge guests throughout their stay.
Review daily arrival reports and in-house guest reports. Be fully aware of VIP’s, arrival times, group/company information and special requests.
Be familiar with daily events and functions, including, weddings, citywide conventions, site inspections, etc.
Follow proper telephone etiquette according to The Langham standards.
Take ownership of all guest requests.
Work flexible shifts, including opening of the Club Lounge, mid-shifts and closing of the Club Lounge.
Perform food service duties and as needed, perform desk duties
Complete detailed check list for each shift.
Ensure that all areas of the Club Lounge are always immaculate and in compliance with The Langham brand standards.
Any and all flower presentations must look fresh and newly placed.
Consistently inspect and monitor the quality and presentation of the food buffets.
Replenish buffets and track food consumption for each shift.
Inspect linen, silver, china and other table items for cleanliness and appearance.
Serve food, coffee, water and other beverages to guests as requested.
Responsible for dishwashing all club china, glassware and silverware.
Polish all club china, glassware and silverware.
Clear and re-set all tables in a timely manner, according to Langham and Forbes standards.
Resolve complaints in regards to the guest experience in a positive and professional manner. Follow up with the guest and communicate all issues accordingly to the Club Manager and/or Supervisor.
Clean the Club Lounge area and clear the Club Lounge tables during and after meal periods.
Acquire a strong working knowledge of all the hotel outlets and products, including, Private Kitchen and Ai Fiori.
Actively promote 1865 and consistently deliver 1865 service standards, guest recognition and 1865 amenities.
Offer guest assistance with the internet, faxes, boarding passes, etc. as needed
Maintain a clean and organized back of the house area and pantry.
Follow health and safety procedures.
Must be familiar with the ADA standards and ADA compliant facilities within the Club Lounge and guest rooms.
Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Must adhere to all liquor regulations pertaining to serving alcoholic beverages
Document guest preferences in their profile as appropriate.
Assist with inventory as needed.
Other duties as assigned by direct supervisor.