CLUB Customer Service

Bass Pro Shops • Columbia, MO

20h

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a productive shopping experience while explaining the benefits of CLUB membership. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position performs tasks under general supervision using established procedures and innovation, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Support world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer CLUB membership or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED