CLUB Customer Service

Bass Pro Shops • Daytona Beach, FL

7d

About The Position

The CLUB Customer Service Outfitter provides world-class service to guests while explaining the benefits of CLUB membership. The role serves as a product expert and handles account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position may also provide service in other store areas based on business needs.

The Outfitter supports a pleasant and productive shopping experience, greets customers, demonstrates products, stays informed about advertised sales, and works toward individual and store goals. Responsibilities also include maintaining accurate CLUB inventory and an organized CLUB Booth, assisting members with payments and account questions, processing applications, submitting timely and accurate feedback and reports, and supporting peers as a CLUB advocate. Work is performed under general supervision using established procedures, with occasional independent judgment.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and present opportunities to join the Bass Pro Shops & Cabela’s CLUB, or provide current members with a unique experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB member services, including processing payments, answering account questions, and processing applications.
• Provide timely and accurate daily feedback and reports.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all store areas based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED